Dunkin' — Attraction in Poolesville

My experience here was WILD. Let me start by saying: Hunter was the best. Impeccable service. He is the kind of employee you'd want.

The other kid working with Hunter? Needs to find another job.

This incident happened on Friday, 12/27/24. My husband, child, mom, dad, and I place an order here (so, 5 of us) for two single scoops, one double scoop, one triple scoop, and a milkshake. Of course, per usual with this DD, they were out of a flavor 3/5 things in our order had in it (they're always out of stuff). When we got there, nothing was made, but Hunter graciously helped us. As he was, his coworker, whose name I unfortunately didn't get, started MAKING FUN OF OUR ORDER and US, without realizing we were standing RIGHT THERE. When Hunter, who was mortified, pointed out that we were standing right there, he just laughed and continued to make fun of us. I called him out on it and Hunter dismissed him and told him to walk away.

This kid was SO INCREDIBLY RUDE. Who makes fun of customers right in front of them? And the continues to do so? This Dunkin Donuts is already a mess--wrong orders, slow service, lack of stock, etc--so, honestly, the least they can do would be have employees worth anything. But they fall short of that, too.

I'll never go back here. It's not worth it. I'll drive further for good service and a strong stock of product.

Hunter: find somewhere that...

Look, I don’t complain if hardly ever. Working in food service before has me very compassionate for mistakes and bad days. Where I draw the line is disrespectful attitudes. To start off I get my order wrong everytime- today I was over it and decided I will no longer waste money on a disgusting product so I nicely went in and let the employee know there was no flavoring. She babbled on about how she told me in the drive thru “she put it (sweetener) off to the side” well, that wasn’t me. So I was completely confused but she started to make it and yelled over to me pretty rudely to throw away my drank because she’s not going to- I wasn’t even planning on having her do that. This is one of many occasions where their employees are just strait up rude and nasty. I’ve had enough and refuse to walk on eggshells at an establishment where I’m paying for a service. I continued to come here because of the convenience, but it’s just not worth it. Invest in better employees or do some...

This morning me and my boyfriend went to get breakfast sandwiches from dunkin via the drive through. The lady taking our order was extremely impatient and rude. I am not one to typically write a review like this but she was extremely rude and management needs to know. She yelled with an impatient tone that she could not hear my boyfriend saying the order and every time after he said something we wanted she impatiently quickly would say “what else what else”. She clearly had a bad attitude and did not want to be doing her job. After she gave us the order we waited for her to come back to the window and she opened the window and exclaimed “what are y’all waiting on!” and we politely asked for her name. Her name was Addison and management needs to know that there business will start to be lost if they continue to let her work at this business. My boyfriend and I have been to this dunkin many times and have never had such a...