Edwards Plumbing Heating — Attraction in Prairie du Chien

Strong pet policy needed! Technicians are coming inside the pets home. Being aware of that, a strong pet policy is advised. I have a Chihuahua that nips ankles when he smells fear (nips not bite). I informed of such prior to allowing the technician inside my home, and offered the option to seclude the Chihuahua. Now that the dog got kicked in the face by a grown man , I don't feel comfortable allowing the same person to come inside my home. I know it can be tough for a grown man to admit to feel intimidated by a small Chihuahua. I opened the lines of communication and was disappointed by such lack of self awareness. Pet policies are implemented to nip this sort of situations no pun intended....

Needed what was probably a job worth over $1000. Needed to replace a main shut-off valve, replace a water heater and do an evaluation of a water softener system. Called to set up an estimate was never returned the call for details. Weeks later stopped in office to set up estimate personally. Was told not this week but would get someone out there next week. Called three weeks later and no one had any idea what I was talking about. Promised to get to the bottom of it and call back. Four days later, called and after finding out that they had done nothing yet, told them...

They have installed and serviced our furnace, A/C, and hot water heater. Staff have always been professional; on the phone and in person. When I have had questions about products, services, or billing, I have been promptly attended to and they have been willing to explain any confusion or misunderstandings on my part. I continue to use them because they do quality work , in a time-frame that works for me, and they don't give me any attitude when I have general questions from a homeowner's...