La Lanchas de Cataño — Attraction in Puerto Rico

Great experience! The ferry was clean and well kept. The terminal station was also clean. Everything was organized and easy to understand. The vending machines were stocked up and all in working condition. The staff was kind and very attentive to the ones boarding the ferry, making sure they counted, recounted & counted again to make sure there was not more passengers boarding than what the ferry could hold. If I had one complaint, it would be that the a/c inside was blasting, so we sat upstairs in the open area going to SanJuan. Overall, this is a great service and of course, you can’t beat the small fee! Hopefully that will never change. Definitely a nice option to go visit...

Don’t even try to take the ferry to San Juan. If I could, I'd love to give them a negative result. We arrived at the terminal with a young autistic man who only wanted a ride on the boat. They told us to take the bus or wait 30 to 45 minutes outside the site for the ferry. Other tourists were allowed in. When the boat arrived 45 minutes later and we were about to enter, they told us it was full. We ask why they didn’t say that when we arrived and tell us to wait. They just look to each other. SERVICE NOW IS THE WORST. It wasn’t like that...

Ferry ride itself was very nice. However the people working there were not very nice. We bought the tickets at the terminal and 2 people came over and were demanding we show them emails that we didn't have and we kept telling them that we purchased the tickets out of the machine and they texted the tickets to us. They just kept going on about an email but we never received any. It took about 10 minutes to get everything...