Flemington BMW — Attraction in Raritan Township

The folks at Flemington BMW truly care about their customers. We recently purchased a 2021 BMW M550i and the experience was simply pleasurable. We purchased this vehicle from out of state (our first out of state auto purchase). Obviously, not having the ability to actually view in person and drive the car prior to purchase left us feeling vulnerable. However, in a matter of a few phone calls, those concerns were transformed into confidence. I could immediately tell that customer relations, trust and communication are cornerstones of their core values. I would like to specifically recognize a few individuals for their outstanding service. Catherine Ferry, Business Manager, was absolutely amazing! I cannot think of an auto buying experience that was better than this one (and I have bought a lot of vehicles). She simply made us feel like we were her only customer. At every junction, she was there to lead us through the process and make sure we had a solid understanding of all associated details. With respect to communications, immediate responses were provided throughout the process. We utilized text, phone and FaceTime as a means to close the distance gap between our respective locations. We are truly grateful for her level of service, and would absolutely request her in the future for our auto buying needs. Michael Franks, Sales, was extremely friendly and handled several questions about the car in a timely manner. Additionally, he put us in touch with a very solid shipping company to accommodate the delivery of our vehicle (which was delivered on time and in great condition). It was immediately apparent that teamwork and a customer focused approach philosophy are core business at Flemington BMW. I want to congratulate Byron Brisby Jr, Owner, for creating an environment that affords his teammates to shine. The entire experience was absolutely seamless and we felt valued throughout the process. In the end, that’s what it’s all about. In closing, I would offer that if you are on the fence about purchasing a Flemington BMW vehicle from out of state, do not hesitate. It was completely apparent that they have a lot of experience with out of state buyers. So much so, we felt like we were there. We are grateful for the experience and truly appreciate the service. And the car…well it is an absolutely beautiful machine...

I recently had an outstanding service experience at Flemington BMW. I was impressed from the moment I called to schedule the appointment to the moment I drove away.

Debie Lotufo (Service Coordinator) was extremely helpful, accommodating and went above and beyond to provide a memorable customer service experience. Debbie even called back to follow up on minor inquiries I had made. By far, one of the best and most genuine customer service experience I have had.

Jasmine Joseph (Service Receptionist) was welcoming, friendly, professional and efficient in getting me in and out of the dealership.

Laura Varga (Service Advisor) was exceptional and quite knowledgeable. She patiently answered ALL my service-related questions in detail. I also found Laura to be honest, extremely helpful, professional and very pleasant. As others have stated, Laura makes you feel like a welcomed and valued customer.

The service work was completed promptly. I received a short video of a high-level visual inspection performed by the service technician while the vehicle was on the lift, primarily detailing the condition of the tires and brake pads. Lastly, as I was walking out to pick up my car, I run into Marlon, who had just washed the vehicle and was also very pleasant to talk to.

The dealership is clean and comfortable to wait in. Although I have several other BMW dealerships closer by, I much rather take the extra drive to Flemington BMW thanks to its exceptional customer care AND...

Demoville had to be towed in as it wouldn’t start after several attempts to jump it with the battery charger and another vehicle. It was delivered on a Friday, received a call from the service department, advising me. The car was delivered, and I would take a look at it on Monday, which should not happen on Tuesday I did get a call say they were going to have the car in on Tuesday and advise. Received another call telling me that the battery had to be replaced and authorized repairs. Received a call Wednesday between 8 AM and 8:15 AM telling me the car is ready for pick up so I made arrangements to pick the car up and paid the bill online. Got to the dealership and went to get the keys and was told that he just noticed that the car was due for an annual service? Not sure why they noticed it this late in the day when the car was there almost 3 days I declined to have the carserviced.com. I had already made other arrangements to be somewhere else at 3 PM and didn’t have the time to wait. I’m not sure whether service department and or how they schedule service on vehicles but the time delay is not acceptable and missing unknown service message after having a car for three days could’ve been avoided. my son has bought two vehicles from the dealership and he just experienced a semi delay on his X1 Where is the car dropped off to pick up? The car was told it would be ready the next day. It took additional because he was calling service department to arrange pick up as a needed...