Rouman Cinema — Attraction in Rhinelander

Took 5 kids and bought them each the combo collectible tin and ices. So, about $19 x5 for each kid. We asked for a recipe as it seemed more expensive than we thought. I got to my seat and looked at my recipe and they charged me full price they overcharged me. I go back up front and inform them they didn’t give me the combo deal. I was told that they have too many combos and if I don’t specifically say I want the combo price then they charge full price. They refused to make it right. I recommend you always get a receipt as they ripped me off with no remorse. Then again it doesn’t matter because they won’t refund you for...

Can't even get a cup for water...wow!! The guy tried selling me a bottle of water and I asked him if he wanted me to buy a bottle of oxygen as well. I asked to speak with a manager and he told me that he is the manager. Time to hire a new manager in my opinion. They keep the theater very warm and yet one can't have a cup of water. I just bought your tickets so I think free water is not an issue. What's the point of having water on the fountain machine if someone can't get water. Not happy about this experience or with that guy and I know Rouman would...

Giving 4 stars because overall it’s a nice theater. Definitely needs upgrading though. What happened to all the nice seating in the main lobby right when you walk in? It was always so cute in there! A lot of the games need to be replaced (always out of order) the owner is such a sweetheart! The gelato is SO good! Pricing is reasonable, same as any other theater. Would love to see some new seating in the theater, it’s pretty old. Would definitely be 5 stars if they made it a little more comfortable! Staff is always...