Soccer World - Rochester — Attraction in Rochester Hills

Disappointing and AWFUL “customer service”.

Placed order over a month and a half ago, finally received half of the order today, nearly a month into the season. We still haven’t received practice uniform or bag. I emailed back in July and never received a reply.

I was unable to find any other contact information to inquire about our $350+ order, so I gave up and tried to call a store to ask how I could get ahold of anyone. Was very RUDELY told that I wed to email. I explained that I had, OVER THREE WEEKS AGO. He stated “they are too busy” and that “they get 300-400 emails a day” so it’ll take a while.

🙄 Umm, what? If you are getting 300-400 emails per day, you have a lot of unhappy customers.

As a business owner, I am very understanding of the back order issues. I would just like any sort of communication from someone. Send an email or something. Leaving people hanging is just terrible service.

We spend a lot on stuff for our 6 kids and their sports. And we would have continued to shop at Soccer World, but at this point, after that phone call, I will not again.

I am completely bewildered why you would speak to a paying customer in such a way. Clearly, I am not the only one that’s unhappy with the purchase. Most of our team has also not received their orders. And if you search “Soccer World corporate” for any contact info, the word “complaint”...

Best pricing, friendly staff who go above and beyond for their customers. Example: When I realized I never made solidified an order for my daughter’s new club team (A month prior 🤦🏻‍♀️) online, I was pretty stressed that my daughter would not have her jerseys in time..I emailed support, without asking they expedited my order and did overnight delivery free of charge.. Took less than a week from when I made the online order to when it got delivered. SUPER appreciated, will only be ordering from SoccerWorld for all our soccer needs from here on out....

During our recent visit to Soccer World in Rochester Hills, we had a wonderful experience. The manager was exceptionally kind to my son, gifting him soccer cards and engaging in a friendly chat about various soccer players. This personal touch made our day and created a welcoming atmosphere. Living in New York City, we’re not accustomed to such warm and personalized customer service. We’ll definitely be returning to Soccer World whenever we’re in the area. For anyone seeking quality soccer gear and a friendly shopping experience, I highly recommend...