Heavenly Hands Massage Wellness Center — Attraction in Salt Lake City

Just got home from my absolutely worse experience having my nails done. My husband for Christmas had got me a gift card for a manicure and pedicure. I arrived early for my 5:15pm appointment but was unable to leave until after 6:45pm. I now will only go to a nail salon for my nails. When I arrived my nail tech asked my if I needed to used the restroom first, which surprised me since I was only having my nails done. There was one chair that looked like a proper massage chair for a pedicure but, she said it was broken. So, she put me on a high uncomfortable bench above a sink with a weird plastic insert for soaking your feet. The nail color I chose wouldn't open so she had me choose another. I thought it would be fine as long as my toes and fingers matched. Unfortunately, the polish was too thick when she got to my nails. She found someone to open my original color and painted my nails. It took a really long time. Then, not enough time was given for my fingernails to dry. They were ruined before I got to the front door. She fixed the two nails that were ruined then gave my the polish bottle so I could make any repairs I needed. She was nice, but not experienced at all. I expect so much more. When I got home, a few nails were so bad that I just removed the polish. I don't really like the color on my toes, but at least now my fingers and toes aren't painted in clashing colors. Be warned if going for nails, this is not a nail salon with experienced nail technicians doing nails regularly. She had also filed my nails thin, which is not something an experienced...

Came in for our anniversary and it was a bust. The person answering the phone was rude (This is the owner who previously told me I needed to pay extra for a deep tissue massage because a Swedish massage is ‘if you only want the therapist to apply oil without applying any pressure‘). Second, the therapist seemed stressed and rushed which affected the tempo of the massage. The massage did not feel relaxing for this reason. Third, they seem a little too relaxed about COVID. I wanted to wear my mask when I was face up but wasn’t offered to put it on and it had fallen out of reach. I recognize this is partly my fault for not standing up for what I wanted. Lastly, I was charged a lot more than expected without being told a price before the service. Their website shows they charge and extra $10 total for a 90 minute couples massage (compared to getting them separately). They did accommodate our request to have an hour couples massage and said it was extra. I was fine with an extra $10 to make it more special (which was my assumption based on their online prices), however when they checked us out it was $30 extra to simply open a door between our two rooms. The therapist called the owner to discuss the price because it seemed so much higher, but confirmed the extra $30. Simply disappointed with the poor communication. Tried to reach out via email to see if this can be resolved but there isn’t anyway to do...

I phoned in today to schedule a massage for my badly hurt body. Only to have the lady talk very poorly to me as a customer and demand a credit card number over the phone. I told her that I have a gift card, and she still demanded that I not only give her my credit card but my gift card number too. I said I am not giving going to give my credit card out over the phone since we have had fraud three times now. I also told her I was driving and didn't have my gift card handy at that moment. I also told her I am a repeat customer, still didn't matter. My son could hear her talking to me. She said that is there policy to get everyones credit card numbers before booking an appointment. I have NEVER had anyone there ask me that before. EVER. Then she continued to complain about customers canceling their appointments due to family issues. Yes, I can feel the frustration, but why in the world would you take this out on your GOOD customers. These things happen to businesses. I have NEVER sign a policy stating that they demand a card on file to charge if you have something come up. I told her i would call back when she calm down. This is a spa you know, calming, relaxation, not tension and someone attacking me for others canceling. FYI; she was the owner that talk to me this way. I would highly suggest that you...