The Home Depot — Attraction in San Diego

Not the most organized Home Depot. The staff is considerably less experienced in home repair and customer service than other hardware stores in the area.

The big issues I have: I've asked for help finding more items than in any other store. There are a lot of tools not where they're supposed to be and too many displays far away from the aisle that the app says the tools or equipment are.

The flooring and doors section has a lot of out-of-stock items that do not get restocked for months. I tried getting a few trim pieces for Pergo flooring, specific tile they said they had on the app, and a 30x80 door for months and had to drive down to Clairemont.

The staff is mixed in experience. Some are incredibly helpful, but I have seen some terrible service too. I've heard some bad advice given to customers for renovation or repairs. I've seen staff tell a customer to do something that was very much against building code. I've also heard staff members critique projects (never encountered this until I moved here).

The check out line: if you've shopped here enough times, you have probably noticed how disorganized check out can be. The "wait here" line is past the self-service check out, so people will wait where they're expected to, then turn around when a self service spot opens, running into someone standing in line behind them assuming they wanted a cashier. I've also seen so many cashiers direct customers to stand at the wait line, so it's almost as if they're unaware of the confusion they've created. Just move the "wait here" back or make two separate lines for self service or cashier.

Truck rental. I've only rented once from here and I won't do it again. The check out took over 30 minutes. In this time, the staff restocked my already purchased items and left my cart empty by the loading zone. I tracked down someone to help, but it took about 15 minutes. I was told that it was an abandoned cart (I was also told by the same department to leave it there in order to check out the truck) and had to provide proof that all of my items were purchased. They then had to recut all of the wood and find all of the items (no surprise, I was expected to do this, not the staff) and then return to the staff member that was originally helping me. He checked out and went home by the time I got all of my items back. I then had to return back to the customer service desk, reexplain everything, and then was told that I would not get my time reimbursed for the truck. This was later remedied, but it took about 1 hour and 30 minutes..

A few minor things to note: The parking lot. There is a Pro section, but it's in the east corner of the lot. Not well marked and a lot of cars double park there. The loading area is usually busy and it's nice to have an easy exit, but it tends to get backed up and people walk through there without looking.

COVID protocol: the staff wear masks. The stations are cleaned after use, but not all of the self service registers are. Unfortunately, a lot of the aisles are narrow, so you tend to be in close quarters if you're browsing. Just something to...

I am having a difficult time getting a toilet installed which I purchased through Home Depot. Six people have been unable to help me pay to have the Home Depot installers come to my house after two weeks and seven calls (five different persons) and I visited the store Service Desk too without getting it resolved. I was in the Mira Mesa Website when I purchased the toilet, but it was for delivery only. When I checked out I clicked yes on the "do you need installation-$199" and the order would not go through-I called the 1-800 number and their IT guy could not figure out why the labor code was causing the order to fail, so he said take out the request for installation to complete the purchase and work it out with the store...

I called the store and they said I needed to buy the install at time of purchase and I explained the IT problem. After two calls giving me different answers, I was told I would likely have to come into the service desk (20 minute drive). Then I talked to Destiny in plumbing and she said she would call the installers directly and have them reach out to me for the quoted price-five minutes later ARS Rooter calls as the "contracted installer of Home Depot" but told me they would "give me a quote" for the job. Lacking a $199 promise from ARS, I called the service desk (Jackie) and was told to come in and a manager could override the order to add the install. I drove 20 minutes to the store and two service desk people tried to override the order (explaining that my order was internet-based and they could not add to it) and they could not get the install order to work either. They said they would call their approved installer "Delta" to have them give me the $199 price-I witnessed the young man at the Service Desk leaving Delta a message to call me and give me the price for install. These service desk persons had no idea why Destiny in plumbing would tell me ARS was the installer for the store since it was actually Delta...

Delta did not call me, so I reached them several days later and they said they only work with a Purchase Order from Home Depot in CA and Florida and cannot set up install directly with me so I would have to call the service desk again and ask for a PO to be issued. This time Emily at Service Desk told me she would have the "after sale service team" call me to straighten it all out... No such call came from this team either. It has been two weeks of multiple people providing different stories and still no ability to get the agreed price to install the toilet. I am ready to return the entire purchase and go to Lowes... My only advice is if you want something installed, go into the store to buy it and set up install because the internet for Home Depot is not really connected to the store and they don't seem to be able to work together. I have already spent the $199 in time and...

My husband and I went to home depot in Mira Mesa in SD CA 92126 to get our floors installed. We had the worst experince ever… Be aware with home depot flooring dept and specially JW flooring they ll mess your home and not care about their customers.

We approached them in april 2021, It took them more than a month to get out material. Coming to know half of the materials were missing. It took @homedepot 2 and half months to send in contractors from @JW_Floor. When the installer arrived from @JW_Floor they had no idea why were they sent to our place and what work was needed to be done. The installer asked us to tell him what needs to be done. When we told him flooring needs to be installed. He started ripping our carpet and took down all the doors as well. Half way through the installer realized before he rips the carpet he had to inform us that incase the floor was uneven he was unable to level the floor in order to install the flooring. Most of the contractors who install the flooring are equipped to level the floor inorder to install the vinyl flooring. After he was done ripping the carpet he realised he couldn’t install the new flooring and is not equipped to level the floor &left our house abruptly and in a mess & he didn’t even reinstall the door our our bedroom and cabinet that he had taken apart.

We tried to get in touch with home depot and JW floors there was no response from either one. Emily from flooring dept of Home depot didn’t even have the courtesey to return our call, before they left for the day.

On the other hand Mark from the same dept, kept hanging up may call without even letting me finish and said we are very busy here in the store and hung up my call. This is not exoected out of home depot 92126 customer service.

We approached a new general contractor and when that person came over to take a look at it he said any person who installs vinyl flooring should be leveling your floor as most the 80's and 90's builts in California are not level and it is not a big issue. He even mentioned that home depot has not delivered more of the materials needed to install the flooring, it was also mention by the installer who came from JW flooring.

Its been 4 days and @HomeDepot @JW_Floor have still not come up with a solution. Beware of @homedepot when you get things delivered to pick up as may miss most of your items. We went to the store today and kept asking to talk to the manager was not willing to have a word with us and we had to speak to someone from the customer service. Dept.

Please do not waste your...