Vons Pharmacy — Attraction in San Diego

I'm very disappointed with this pharmacy. My dog is being treated for a fungal infection that is resistant to many of the medications weve had to try. We are currently using a specific medication that she must have at consitent 12hr intervals to keep her infection contained and allow her to live symptom free. I ordered her medication last week, Thursday or Friday. I knew that it needed to be renewed, so I proceeded through the proper channels for that as well and was told that it would ready on Wednesday. When I went to pick it up, they told me they had no heard back from the doctor yet- but had made NO EFFORT WHATSOEVER to let me know that my refill would not be ready on time. I reached out to the pharmacy again today, and was told it would need to be ordered and wouldnt be ready until Monday. So, it will have been an entire week my dog has gone without this medication that her life depends on, and her entire treatment will be compromised by this time spent without the antifungal in her system. She will have sinus congestion, her skull will be further eaten away at by this fungus, she will struggle to breathe. Simply because her medication was not refilled and nobody bothered to let me know it...

After leaving Urgent Care on Sunday 11/24/24, I rushed to the Vons Pharmacy on Scripps Ranch Blvd to pick up my prescription, only to find that I was nearly 30 minutes too late, the pharmacy had already closed. Since I was already inside the store, I called home to see if my family needed anything, and lamented the fact that I was too late to pick up my prescription. Tony, the Pharmacist, appeared from a nearby aisle and said he would open the pharmacy and get my medication for me! I couldn't believe it! He said he happened to be shopping for his family's Thanksgiving meal and hadn't left the store yet. Tony's act of kindness really touched my heart! I felt immense gratitude and I can't praise Tony enough for being so kind, caring, and thoughtful. Tony went out of his way and took time out of his busy schedule to help me get the medication I needed. That is what I call a real Thanks--giving! Thank you...

We go to the pharmacy because we’re sick and need medication. Unfortunately the pharmacists don’t seem to get that, and are difficult to work with. There’s no sense of urgency and they make the patient feel like we’re bothering them. Every time. Last straw today-they hadn’t looked at the prescription sent over so of course it was after 5 on a Friday. Then said they needed to talk to the doctor, and asked if I would like them to do that. Of course, yes, I’m in pain. I asked for a call back and another question if that’s what I want. Of course yes! Then another 30 minute wait for pickup. Changing pharmacies ASAP-customers deserve better service. We’re not going there just because we love taking meds. So...