Benefit Cosmetics BrowBar — Attraction in San Juan

I’ve never written a review, but I am honestly surprised that this establishment is allowed to work on eyebrows. The esthetician who’s also the supervisor clearly had 0 experience threading eyebrows and proceeded to do the service anyway. Pulled a hair one by one with the string and then started cutting away with the scissors. Eye brow threading can’t be performed in a sitting down position, client should be laid on their back for the appropriate angle. I ended up with 2 different eyebrows one shorter than the other with random hairs cut in between. I hadn’t had my eyebrows done in over 4 weeks and she blamed it on whomever did my brows last time and said she barely just cleaned them. They were not even clean and just hair chopped everywhere. She said she couldn’t refund me but could offer additional services with another person but at that point there was no way I would trust someone there. Went straight to Amado salon and they were shocked and mentioned other similar stories. Save yourself and go to an experienced esthetician at a reputable...

Incredible Work and Attention to Detail!

I had the pleasure of getting my brows done by Genesis Otero and her work is simply exceptional. I had never felt so comfortable with anyone until I had the opportunity to be treated by her. Now, I’m her loyal client.

With precision and care, she shaped my brows flawlessly, enhancing my features naturally. Her professionalism, kindness, and passion for what she does make the experience truly unmatched. I have recommended her to my friends and family, and they all share the same opinion about her talent.

If you’re looking for a brow expert who truly understands what you need, Genesis Otero is the best choice. 100%...

Today, I had a scheduled eyebrow wax appointment for 2:40 PM with Karla which was my preference. Karla called out and the person in her place Xiomara never notified Karla’s clients of her absence, I drove an hour to Macy’s just to be told Karla is off today and if I wanted to keep my appointment I had to wait another hour, and it wasn’t a choice. Not only I wasted time, gas, and money but I was treated rudely and dismissed as a client as if I did something wrong. I will never use benefits cosmetics services in the future because they don’t value their customers. Thank you Xiomara for...