City of San Juan City Hall — Attraction in San Juan

Customer service is awful. I call and after waiting on hold for 5 minutes. TWICE. The first time on hold for 5 minutes. They simply hung up the call. Did not speak to me at all. Second time.. The person on the other line tells me no they can't help me with disconnect over the phone and I have to go in person. When I try to ask if I can email the request, she said yes and hung up. Didn't bother to give me a chance to ask for the email address to send it to OR what information is needed for them to accept my request. I understand they are busy but my company is also busy and it is common curtesy to wait for the person on the other end to stop speaking before disconnecting the call. Very...

I went in to get a garage sale permit. The woman in the service window typed in the wrong address number even though I gave her my CURRENT water bill. I let her know she had put in another address and like a switch got an attitude and told me that the other individual for permits will change it. This city hall has been like this for years poor customer service, no professionalism, no right guidance on how to manage their tasks and maintain a public image towards residents. Please re train staff we pay our bills and taxes and the least the residents of San Juan deserve is respect and...

The taxes are way too high for the public services we get. There are people in McAllen that pay way less taxes than we do and they have many amenities theat residents have access to. Not to mention, the light poles never get fixed nor do the neighborhood streets. Raul Longoria Rd DID NOT require to be repaved, AGAIN. The city seems to be stuck on the same rhythm despite it being populated by large scale businesses and restaurants. Where are those tax dollars applied because I don't seem to see the difference? However, the taxes keep escalating...