U.S. Bank Branch — Attraction in Santa Clara

The teller made an error depositing my check because he did not properly follow the check directions, When I came in to figure out what was happening, they had no information or photo of my check. At the beginning, the manager was very helpful and trying to help me find ways to get the check I previously submitted to get authorized. Because they were not able to properly locate the check, I had to get a new check filed from the company that issued it to me and they were able to do that within 2 minutes of me calling them. When I deposited the new check, I was then informed that my account would still have no accessibility because this check will not clear for at least 24 hours and they cannot cash it because I had the negative with the other check. So now, I start trying to find ways around this and the manager starts to get aggressive with me and repeating the same question of"what do you want to do?" Extremely aggressively. When I confronted him about that, he changed his tone and said he's doing no such thing. The guy is young, extremely inexperienced for the position he's in, and does not know how to handle tough situations without making the customer feel bad even though the teller that deposited the check, and the bank, were the ones fully at fault. Because of this experience, I will be closing down my accounts with this company, as it's not the first negative experience I've had especially at this branch. I really hope they find a new manager, because the way they go about their situations is unacceptable and unhelpful. Two stars only because he tried to be kind at the beginning.

Update: it has been 5 days and I still have no access to my account. Changing the review to one star. This branch manager had the power to send an email and have all of this resolved but instead, he's chosen to draw out this process as long as he can because I left him a negative review. Be very careful coming into this place because these people have access to your personal information and who knows what they could do if they take something as small as a review this personally, and lock your account because of it, Stay far away from this place and call the corporate office as they will help you a lot more than this branch can.

Update #2: After going to corporate, the district manager reached out to me, was able to give me full access to my account again, and showed the utmost professionalism and helped me in the best way he possibly could. Because of the customer service team at US Bank and this district manager, I am choosing to keep my account open. I will not judge a company based on the actions of one vindictive individual(The branch manager at this location). I'm very glad they were able to resolve the matter after 6 days and I am extremely happy with how the customer service team handled this situation. Because this review reflects on the branch, I'm not going to change the rating, but I would give five stars to the US Bank customer service team and the...

CUSTOMER SERVICE - HORRIBLE I have not been able to access my account online for almost 3 months. Lot of calls, lot of being out on hold. Lot of being transferred around and lot of losing me on their phone tree. Today’s experience. Talked to 9 different Reps and Managers to get this resolved. Included a trip to the Homestead Branch for almost an hour with the branch manager. Who could not help me and when he called out, their response was for me to call their same customer service number. I now have to wait another week which MAYBE will resolve this problem. It’s obvious that my account doesn’t mean a lot to them. However wasting my time over 3 months and not getting the access issue resolved in a timely manner... certainly not worth any more patience with US BANK. So now looking for a bank that takes care of their customers and actually care about the experience. Anyone have any...

This is a joke not a bank! They have no idea what professionalism mean! today my wife called US bank customer service & they instructed her to visit the nearest branch to open a checking account, so she arrived about 3pm (2 hours before they close) the banker was rude to her & told her that she has to come back tomorrow morning because there is not enough time to help her as the banker needs to leave earlier to pick up her children!!!!! & they have nobody else to help her! she spoke with the branch manager who was careless & didn't offer any help or other solutions to the problem.

I'm not sure how they expect us to trust them with our money giving this trashy...