Laptops Plus — Attraction in Santee

My Dell laptop was the victim of a trojan. This attack occurred on a Sunday night, and I took it in to Laptops Plus on Monday morning. They immediately knew the problem and told me that it would take a couple days to fix. I agreed to pay extra for their express service, and by Monday afternoon, they called me with a diagnosis and ETA. I had about 90 viruses on my laptop, and some were difficult to remove, so it took a little longer to clean than initially thought, but I still got my laptop back by Friday morning. Because of the delay, they waived the fee for the express service.

Nacho was the main technician servicing my laptop. He seemed very knowledgeable and was very good about keeping me apprised about the status of my laptop throughout the week. Even after I received my laptop back and their services were technically completed, Nacho still graciously assisted me (gratis) when I called or went back to the office for questions about this or that with my laptop.

I will be referring as much business as I can to Laptops Plus, and I highly recommend Laptops Plus for your computer...

The Kearney Mesa store installed Win 7 and did not advise nature or usage of backup which appeared as a folder on desktop. They also did not install any of the current updates, so the first thing I had to do was wait for it to install 78 updates, rebooting six times. I was unable to restore from the backup folder.

So I went to the Santee store where the man said I was doing it wrong. When I said that perhaps the guys in Kearney Mesa should have told me that he said that "We expect users to know how to use the computer." I told him I thought that was a rather rude statement to make to a customer and he blew me off while he was opening and starting the computer, and he compounded the insult by saying, "Just enter your password and I'll show you how to use your computer."

I told him I didn't want him to show me anything, closed my computer and left the store. I will never bring a computer to this...

Our 2009 iMac went down with a bad hard drive we tool it to Jonathan and he said not to put money into it because it was shot. He said the info and pictures should be able to be retrieved so I picked it up and went to Apple and purchased a new iMac, Apple tried to move the data but said the drive was to bad. I called Jonathan from the mall told him the story and he said bring it back to him with a new external hard drive. We drop it off explaining that the most important thing was the photos,lots of photos-20,000 of them. It took him a week and a couple of different software programs but he did it. Jonathan worked hard and when I would call he would tell me just be patient that is was going slow. He saved every photo plus all the documents and never charge a penny more then the quote he gave me. Laptops Plus has my business for life, they saved the day for us and yes we now back...