Penguin Yogurt Factory — Attraction in Santee

If you feel like paying overpriced ice and the perfect kids in the cashier tell you it your problem come here. My daughter like this place and usually we order Boba Tea. She usually doesn’t finish anything bigger than a medium drink. However, as I was getting home my daughter finished it. I look at the cup and it had more than half a cup of ice. My daughter actually complained that she felt she got ripped off. I called but busy signal & didn’t answer. I called again and spoke with Daniella and ask how much ice do you put in a large drink. She didn’t answer. I mentioned the cup had over half of ice and she kind of laughed then stated that is normal. I did not like the tone & decided to call later. I later spoke with Alice and he was on the Offensive. I told him I received a large cup with 75% of ice. Before I can finish he said that was normal and I can tell them how much I wanted. They didn’t even get to hear I want the drink done right or some kind of resolution. Too bad the owner or someone with more customers service wasn’t there. If you want an expensive $5.50 cup of ice in the winter this...

Penguin! Walk in and ask for sample cups. Yes taste before you load up! Flavors vary but they always have Dole Whip! No longer are trips to Oahu Hawaii required, though let's face it, being surrounded by tropical paradise while consuming is a definite plus. It is A LOT less expensive to get your whip here, close your eyes and be whisked away to paradise.

It's always an adventure when you arrive. Yogurts and sorbets in various flavors. Then you stroll by the toppings to numerous to list here. Mochi. Candy bars. Sauces. Whoa man!!!

Present your cup on the scale and await the charge. It's always a cheap date for me and my wife. Don't forget to get their stamp card. One free with 10.

Oh and did I mention boba drinks? Teas and coffees with boba. Affogato. Shaved ice. A host of drinks and cold stuff for your enjoyment!

Want a delicious bargain? Head directly to Penguin. You won't...

Been wanting to try this place out for a while. Finally went for it but ended up walking out empty handed because they refused to let me sample two flavors. It was my first time there, I’m 9 months pregnant and just wanted to try two specific flavors. I told the young lady up front that it was my first time there and I just wanted to sample two flavors. She told me “we don’t do samples”, so I asked politely how I’m supposed to know what it tastes like if I can’t even sample them, her response “oh, I don’t know, sorry”. I get it that they have to limit their samples but they need to read their customers better, I was the only person there and I specifically asked for just two samples. Oh well, pretty much lost a potential long term, weekly customer bc they couldn’t give out 2 tsp...