Sleep Number — Hotel in Santee

Bought beds for my parents. Staff was knowledgeable and even provided alternatives to accomplish same result than my original plan (before I set foot on the store, and based on a previous purchase).

Overall customer service was good and any and all PRE-Sale questions/concerns were answered and touched on.

My gripe with SleepNumber and its delivery people, is that the "Premium" delivery/setup was half-a$$ed...

A little background... Beds were for my parents who live in their own apartment. They are Senior Citizens, with health issues, fragile and weak... and I'm out of town.

Delivery while professional, only performed basic setup (inflate bed, and pair SleepNumber remote). They are supposed to also ask for WiFi information and finish the pairing/configuration of the SleepIQ app so the SmartBed can be brought ONLINE and take advantage of the SleepIQ system and MOST important reason a SmartBed is purchased, otherwise there is NO point in spending +/- $3,500 on 2 mattresses.

They DID NOT pair the Beds to my parent's Cell Phones where I had preloaded the App, and configured it with the account information.

Okay, fine... There is a DIY article that one can follow, and if Tech Savvy it'd be a 2 minute job...

Issue at hand is that my parent's are weak and fragile SENIORS. Would YOU have your 80 year old mom/dad (with health and bone issues) move nightstands, bed/frames, and crawl on the floor for them to be able to TRY and read the fine print on the pump to try and find a MAC address and then match it to a number on their cell phone??? I'm 100% sure it wouldn't be your first choice...

After being able to get the beds online and my parents set up, on our own... I reached to store for a heads up and to give them a chance to make it up to my parents for the Poor Delivery Service... Store blamed it on miscommunication. Okay, I clarified what I had mentioned I'd do before having to leave town (configure app with account, create profiles, and order #), SleepIQ cannot be paired to a bed until the bed is ONLINE, so it needs to be done AFTER the beds are installed.

After clarification, and explaining twice with more details of what was done, and what was NOT done, I didnt hear a single peep from store, or thru my parents on how the store was going to make it up to them for the poor service. A simple gesture of "Sorry this happened, here is XYZ for your troubles." would've been enough.

For them to charge $200 for Premium setup, and for what they provided, its a RIPOFF.

I work with customers every day, and I would've definitely gone above and beyond to address this and any issues MY costumer would've had to ensure they are happy with the purchase, AND service. REGARDLESS if install service is from a 3rd party. That's how great customer service works, ESPECIALLY Post-Sale.

If I ever buy another SleepNumber bed, or refer anyone. It'll certainly be at/to a...

I have to agree with Ella's review. We had a similar experience with Makayla. I was helping my parent's find a new matress. I explained to her all the preferences and information about my parent's sleeping conditions. We went ahead and got their sleep numbers. When we were looking at beds, she was using the remote control all the time. She didn't bother to show us how it worked. I know my parent's may not be the most tech savvy but it'd nice to know how things work.

After looking at the matress we asked out pricing. She wanted to know which matresses my parent's were interested in before writing up the quote. When she finished she added all this accessories which inflated the price. All we wanted is the price of the matress and base. We didn't want to worry about accessories till after my parent's made the decision.

As we looked over the quote, Makayla seemed a little aggressive. She asked about how the mattress was. And asked us if you like it you should buy it? My parent's wanted some time to think about and that we were looking at another matress as well. She said, "Well if you liked it why didn't buy it at the mattress?" She put us on the spot. There are a lot of factors that go into buying something expensive. My parent's wanted time to think.

It seemed like she really wanted to push the sell and not build a relationship with a future customer. Although, the technology is awesome but in the end it's how you treat the customers.

In conclusion, I would NOT recommend this place! Hopefully they'll retrain their staff on how to treat customers like PEOPLE and not just $$$$. I know times are tough but please take a note of your competition.

In the end, my parent's went ahead and purchased their new matress at Tempur-Pedic in La Jolla. Please feel free to check out...

Owned a sleep number I7 for just over a year. These are not cheap mattresses and truly wanted to love it. Would say the adjustability is nice but not fantastic would honestly said it was on par with my previous Sealy pillow top.

Would probably given the bed a 4 star on comfort. Problem is one side is going flat, remember these are glorified air mattresses, called and was told pump the bed 100 and plug if off to see if problem was air chamber or pump unit. This means another night of bad sleep in a deflated bed. After that call said went down again so they said they would send an air chamber and its $99.00 to have them fix it. Great love a warranty that cost me money!!! Said we would install so they shipped air chamber. That was the 7th today is the night of the 11th with still no delivery. Tonight will be night 7 nights of a virtually useless mattress since noticing the problem and calling them. We live in a major city there is no reason this couldn't have been fixed free of charge in a day or two. The mattress is suppose to have responsive air that adjust throughout the night to keep you comfortable. What a joke it does fill back up some time the next morning when I get out of bed. You would think it would be trying to pump up throughout the night since it's going down. I will make video off the firmness at night when set it to 100 and the deflated sack in morning and post the link. I strongly dont recommend the mattress on lack of warranty and slow response...