Leela Thai Restaurant — Restaurant in Santee

Service was terrible when we got takeout. I placed an order directly from their site which I like to do because it gives the restaurant more money compared to sites that take a cut like DoorDash or GrubHub. After we place the order, it said it would be ready in approximately 30 minutes. When we got to the restaurant to pick up 40 minutes after placing the order, they said that they didn't have the order. We showed them the receipt and they said OK and started taking notes on what we had ordered. After a few minutes, they came back and said oh the order just came in. It'll be about 30 minutes now. We came back after 30 minutes and they said oh another 15 minutes. We came back in 15 minutes and they said almost ready. An hour after they took our order, which was an hour and a half, after we had actually ordered it online, it was ready. They didn't apologize even once throughout all the checking back in. I'm a pretty understanding person, and I would understand if they were slammed on a Saturday night, however, there were two parties which was a total of four people inside there. The people that got there when I was trying to get them to find my order ordered, got their food, and left before my takeout was ready. I only ordered 4 things. It's pretty crazy to wait an hour and a half for a take-out order. It's even crazier for them to not explain or apologize for why this would happen. I guess that's just how their service is normally since they didn't seem apologetic. We definitely won't be back no matter how good the food is. There's not really any take out that should take an hour and a half, especially when they told you half an hour. 0/10 just based on...

i have no idea why this place isn’t more popular! like yes people like it, but it should be packed and line out the door. i’ve been getting food here for 7 years and it was great but never came to my mind that i should write a review. went there yesterday for mother’s day and it was phenomenal. i shared a drunken noodles, and chicken pot stickers. the drunken noodle is literally the same dish i’ve been getting here for 7 years and it was the best i have ever had it yesterday. cooked perfect with tender chicken, soft noodles and the veggies were glazed to perfection. the chicken potstickers were literally some of the best i ever had i had to order seconds. thai iced tea was also amazing, my mom was sipping on it and she doesn’t even like drinks like that. and lastly it was affordable? it’s weird to think this way in the stage of society right now but it really was. for 4 things with BIG portions all together it was 30 dollars. that’s pretty affordable. i feel i even remember this place being more expensive back in the day? either way im so glad i chose leela thai for some mother’s day dinner.

this isn’t negative more so criticism but with the potstickers they come with five, but it just confuses why? it would make more sense to have 6 because most people share them anyways so those people can 3 and 3 if it’s two people or at least have it more fairly divided. rather than fighting over the last one with 5, but yeah...

Well, the good dad good and as few customers as there were, it Still Took At Least 20+ Minutes, To Get Our Good As, It Seemed They Were Taking Care Of Their Online/Phone/Fax Orders As More Priority Than Immediate Customers In Premises/Restaurant, Plus, The Young Asian Girl, Wasn't Very Helpfil, And Was Extremely Rushed To The Point That, It Was As If She Could Care Less, About Assisting Us And Any Questions We'd Had But Rather Rush Off To Another Table And Or Person, So Much So, THAT WE NEARLY GOT UP AND WALKED OUT! It Simply Was Inexcusable! You Don't Act Like You're Rushing Us, To Hurry/Scurry Us, To The Point, WE WERE MOST UNCOMFORTABLE AND THEN TOOK FOREVER AND A DAY, TO GET OUR FOOD, Then Wasn't Given ENOUGH Napkins, No Straws, Needed Refills, IT WAS TERRIBLY HORRIFIC TO HAVE THIS YOUNG GIRL, EVEN WORKING WITH CUSTOMERS, IF SHE'S GOING TO BE THIS, "LOUSY", At Her ONLY JOB!?!? I Highly Doubt That We Will Go Back Plus, She Couldn't Hardly Understand Us Nor We Her, Nor Did She Act Like She Cared! I Have Yet To Give A Bsd Review, Being In The Top 1% In San Diego But, I'm Sorry, I Have To Draw The Line Here, At This Particular Restaurant, On A Scale From 0 To 10, 10 Being Fabulous, I Give Them A 2, Yes, That Bad🤷🏼‍♂️👎👎Take Your Chances And,...