Sky Zone Trampoline Park — Attraction in Savannah

I scheduled my daughter's birthday party here, this was actually her 1st birthday party since we had moved to GA!!! We had her birthday party on Sat Sept 5th. I actually paid for her party in advance. Where do I start!!!! Well let's say the entire check in process was easy, Ashley was absolutely amazing!!! So I placed my daughter's pizza order for her party on Sept 1,the same day I actually paid for the party but when we got to the party which was originally from 1 pm to 3 pm, the pizza was suppose to arrive at 2:30 and it didn't arrive until almost 3:30, on top of that my daughter and her birthday guest were told that they could continue to jump until the pizza arrived but when they went back on the floor to jump they were yelled at by a guy who I was told was a manager. I went over and spoke with him and explained that they were told they can jump until the pizza arrived and he stated that he was unaware that the pizza had not arrived yet. They did however give my daughter and her guest a different bracelet so they could continue jumping. So long story short, we ended up getting a refund for the pizza but I felt like we should have received some money back towards the party as well. I was upset although I didn't try to show it. When the parents arrived at 3 to pick up their children, I had to apologize because the children had not eaten, so the parents stayed with their children and extra hour until we were able to receive our pizza and sing happy birthday.. I will say that Ashley was absolutely amazing, through everything she kept me posted and she explained the error with the pizza and also kept and open line of communication with me throughout the entire party, she really helped me at keeping my frustration levels down throughout the party. I think her personality is amazing, she was very helpful and she was a great with not only my group but other customers that were at Get Air Savannah!!!! I completely understand that Get Air Savannah is a new place and I understand that things won't always be perfect are go as planned and the error was probably on Pizza Hutt and not them.... Will I visit GET AIR Savannah again. I will and that's because of the great customer service from Ashley and there was one other female ( a black female with short hair that was working on the steps) their customer service skills were great. Typically I don't write reviews and my ONLY complaint was that the pizza was late and that the male manager yelled...

I recently had the unfortunate experience of visiting a trampoline park that left me utterly disgusted and disappointed. From the moment I walked in, it was clear that this place was a disaster waiting to happen.

First and foremost, let's address the elephant in the room - the foam pit. Imagine my horror when I discovered that there was actual feces lurking within the foam pit. Yes, you read that correctly, POOP! How on earth does a supposedly reputable establishment allow such a repulsive and unsanitary situation to occur? It's beyond comprehension. The fact that they didn't promptly address this issue speaks volumes about their lack of hygiene and disregard for customer safety.

Speaking of safety, the workers at this trampoline park were an absolute joke. They seemed more interested in chatting amongst themselves than actually ensuring the well-being of the patrons. I witnessed numerous instances where children were engaging in dangerous behavior, and the employees simply turned a blind eye. It was as if they were completely oblivious to their responsibilities and had no interest in maintaining any semblance of order or safety.

Furthermore, the overall cleanliness of the facility was abysmal. The trampolines were sticky and covered in grime, indicating a severe lack of maintenance and proper cleaning protocols. It was evident that the management had no regard for the health and well-being of their customers. I shudder to think about the potential health hazards lurking within this establishment.

To add insult to injury, the customer service was atrocious. The staff members were rude, unhelpful, and seemed utterly disinterested in providing any sort of assistance. It was as if they were doing us a favor by allowing us to patronize their establishment. Their lack of professionalism and basic courtesy was truly astounding.

In conclusion, this trampoline park was an absolute nightmare. The presence of feces in the foam pit, the negligent and apathetic workers, the lack of cleanliness, and the abysmal customer service all contributed to an experience that I wouldn't wish upon my worst enemy. Save yourself the trouble and avoid this place...

Some of the staff go above and beyond to provide friendly, professional service while others are simply there for a check. The one star is dedicated to those who take pride in what they do and truly try to make the place fun & safe for kids. Moving on, I visited the place for the first time and was immediately informed about becoming a member. I figured I might as well let my daughter be a member because the price for one visit is the same price for a basic membership (monthly) in which she can come multiple times whenever we choose. Why not? Right? Mind you, it’s my first time, so I haven’t even seen the whole establishment, but I went ahead and paid for the membership. That’s my badness. We go to the play areas and I instantly felt like I should’ve waited before getting the membership. 4 attractions were open out of the 15-18 listed on the website. I counted. There was caution tape every where, but no staff to assure the kids safety or make sure they weren’t playing in these areas. I watched kids play in areas that were supposed to be closed. In addition, the few areas that did allow kids weren’t monitored. How is it that majority of the attractions/areas are closed; yet the few open have no one monitoring them? The zip line needs a staff manning it!!!! I watched kids cut the line, push other kids, and made the experience horrible. Kids shouldn’t be manning these areas by themselves. The food and snacks are overpriced. The members discount took a normal size bag of m&m’s to $3.69. That’s beyond me. I’m definitely thinking about canceling the membership. These teenage staff members need better leadership. I can’t even blame them for the chaos going on at this place. I came two days in a row and didn’t see an actual adult. A bunch of young kids who lack leadership, professionalism, kindness, and skills. People pay too much money for this place to be ran like a…Nevermind. Please do better. My daughter loves the place. Meanwhile, my anxiety consumes me the entire time we’re there. The place just isn’t safe and it doesn’t provide...