
My issue is not with the friendly and pleasant staff. It is with a yoga instructor Saramaria. I was one of two males in a class of about 25 individuals, one of two males, the other a seasoned member and me an individual of 66 years. She singled me out as not doing it right, after I told her I had elbow surgery and back and knee problems. I am a novice but have been to enough yoga classes to know that most instructors know that you can do things at your own pace , and if not, you can choose not to force yourself. I told her I was ok with what pace I was working, but she insisted I was not doing it right. I saw plenty of people around me not doing things perfectly, but she insisted on zoning in on me. It was humiliating that she needed to go to this extreme as most instructors would recognize that each individual would try at their own pace. I informed her I had had elbow surgery but she continued to to force me to do things at her advanced pace. I am a beginner but I have been to enough classes to know that certain people have limitations and work at their own pace. I was putting in 100% effort and was sweating and she knew that. There was no need to pursue it further. I would be embarrassed to go to another of her classes due to her passive aggressive nature. She wouldn't have harassed another female and I am convinced that looking around that she needed to show her dominance so she chose a disabled male to do this with. They use a word, misogynistic for maies that dislike females, but I'm sure there's a word for females who don't like males. This is someone who couldn't care less to take me aside after class and talk to me but took the liberty of being a bully of front of the others. She wouldn't even give me the right time of day otherwise but in this case put the effort in to humiliate me. Shame on her and I still want to continue yoga only I want to do it with one of the other instructors. What a coward and hypocrite to her profession. She is the type that otherwise wouldn't even give me the time of day but had the urge to do it in front of everyone else. I wouldn't want to attend any of her future classes but I'm still interested in yoga because I know what it can do for you. I just wouldn't want her as an instructor that I can respect. What a phony to her students. I only hope that they saw right through her...
Read moreI'm pretty frustrated. Normally I wouldn't leave a review. Things happen...I get it, but I'm frustrated by the mixed messages and sometimes rude customer service.
I recently joined this club. Before I joined I asked Sonya if I could have someone show me the machines; because that is what I really wanted. But... she said that they (the owner??) don't really do that (summarizing) and instead I was encouraged to use a paid trainer instead. All I wanted was someone to introduce me to the machines.
I am on a crazy tight budget right now. Taking care of my mother and trying to keep my own business a float. But I paid for a training session who didn't do what I asked either, although she was very friendly. I just wanted someone to show me the machines. I mentioned it to the front desk. The club finally said that they would show me the machines.
Days later the owner took about 20 minutes to show me the machines and was extremely thorough and did a great job. Thank you!
Just went to website where it says: "We’ll give you a tour of our center and even show you how to safely and properly use different machines. We want to help you reach your goals" .....yet that was not the experience they showed from the beginning. It was kind of like an unintentional bate and switch...Now I feel like a sucker for spending $100 on the club and trainer.
I was originally so excited to be a member, but now it's just deflated.
It's not just the mixed messages about the intro to the club, it's also the attitude of the front desk. One minute Sonya's friendly then the next she's dismissive or randomly gives attitude for no obvious reason. Very...
Read moreWhen I went to the gym this morning I had forgotten my membership card. I asked the receptionist Sonya to swipe me in. She was very displeased, signed me in anyway (with a look of discussed on her face)!!! And treated me very disrespectfully! As I was walking away she keep glaring at me. I took the class and as I was leaving I told the owner about the incident and he had NO intentions about doing anything about this situation! He said, “there are about 50 people a day who forget their cards and we have to deal with that! And those 50 people are customers! Great response from the owner! I said I wanted a refund and he said, “no, your not getting your money back”! There are plenty of fitness centers around that treat their customers with respect and kindness. You will NOT find it at THIS FITNESS CENTER!!! Oh yes, the owner also said, “I’m looking forward to your bad review!!! Well, now you got it! The receptionist Sonya has had many complaints! I would NEVER treat customers like she does! She has the don’t bother me attitude! With that, I’m sure that fitness center won’t be in business long! DONT WASTE YOUR...
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