
If I could give lower stars I would. My mother went to Fringe salon today. She walked in and made the appointment yesterday for highlights.
She showed up this morning at 9:15, her scheduled time, to receive service. She noticed that they weren't preparing for highlights like she requested and was prompted told that the stylist didn't have time....
My mother reluctantly agreed to move forward with a full color, not what she'd wanted but she had an event to go to. The stylist said she could come back day later for highlights... why would anyone pay for two different services on two different days.
The dye job was severely subpar. They did a full dye job but didn't even cover the gray and she paid $84. Talk about a rip off. I could have done that at home better for $10.
My mother waited while she assisted another client cutting their hair... not a short task until she gave up and said she was leaving. Then on checkout, even though my mother didn't receive a haircut the stylist have a price with one included. My mother said she didn't get one and wasn't paying for it so they adjusted the price.
Incredibly sad experience, not getting what you asked for, settling for a different service, the different not even being done well...
Read moreThe Ladies of Fringe are AMAZING!!! Their work is phenomenal and I always leave feeling like a new woman. The salon is a comfortable energetic atmosphere that always makes me feel right at home. Susan has been doing my hair since she got out of college and always keeps up to date on all the new styles, techniques, and product lines. She gets to know her clients well enough to where I can go in and say I want something new and I can trust her to give me exactly what I want. She is also really good at talking me out of hair styles that look really cute in the magazine but that she knows I will hate if she cuts mine that way. As long as shes in business I won't be...
Read moreWho doesn't love hair day? Not once have I been disappointed after my appointments with Susan. And today's a great example of that. I'm hoping to learn to love my graying hair. I mentioned this to Sue last time and so it's begun. Today marks my second session and once I got home... boy did my family notice. ☺️ Although it's going to take us (all) some getting used to, I'm LOVING IT!! All of the ladies are friendly and supportive, they make you feel welcome. (the picture doesn't give it complete justice) You just have to...
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