Natural Stone Gallery Inc — Attraction in Stafford

Update: Natural Stone Gallery was being very responsive and got in touch with us quickly after we pointed out the issue to them. They took responsibility and made sure that we got taken care of, even though it was the contractor’s fault. I appreciate you reaching out to us and provided excellent customer service. We look to continue working with Natural Stone Gallery in the future. Thanks!

This review is for Jose Coronado with Coronado Granite, a countertop contractor referred to us by Natural Stone Gallery. Our experience was HORRIBLE!!! Jose Coronado took our marble plus $500 deposit for the labor and refuse to do the work or return our money back. We’ve had to make 5 trips to his place with no results (and our house is an hour away). We’ve had to make multiples call until they no longer pick up our calls. They now said that unless we give them $300 more deposit, they aren’t returning us our marble or money back. These people have no integrity and thought that they could get away with taking others’ money easily! We are going to sue them in small claim court, so please save yourself from the huge headache that we are...

I went to their showroom on a Saturday morning and I was there for 30 minutes at least, no one helped me. I really liked the quartz slab they had so still decided to use them. Big mistake. It took a week for them to finally come and install the quartz. My husband called them the day before to confirm them coming, they told him yes and then called the day of at 10:00 to tell him they weren’t coming. They were blaming the fabrication company and basically going around in circles. Job was finally done and the quartz was chipped. No one is taking ownership. They still have not resolved this. I would never...

Excellent showroom and customer service! Jennifer, the designer was fabulous to work with and helped me make all my selections! I can’t say enough about how much I appreciated her time, suggestions, and knowledge! Phil is my sales person and he was awesome as well and worked hard to make sure we were very satisfied with our product purchases! Great service after the sale as well. I will always be a repeat customer and will continue to...