Las Vegas RaZoR Adventures — Attraction in Sunrise Manor

I would like to start by saying that I am in no way affiliated with their competition. I live out of state and I fly to Vegas every other year to visit family. For this trip I thought I would try Las Vegas Razor Adventures hoping I would get my moneys worth with their can-ams. I was amazed at how poorly this company did against a cheaper but way better competition.

In all honesty, the whole experience from start to finish was very underwhelming. Due to their inability to exceed or meet my expectations set from their competition (which I will not name), I am giving them a one star. The amount I paid for 2 vehicles was not worth the experience nor was it worth tipping my guides in the end (and for that I apologize to the guides, I know that the way things went wasn't your doing).

Let's begin with the registration process. Upon arriving to their less than welcoming entrance after parking our pov we are guided to our tables with our names on them. The tables are dirty with smudges, the atmosphere smells somewhat like an auto-mechanics garage, with gear displayed for selection on both sides of small room with a low ceiling meant to corral us like sheep. We sit there waiting after all paperwork is complete in this cafeteria setting while we wait for other clients to arrive and go through the motions. After 30 minutes you are instructed further to watch a tiny flatscreen tv in the corner of the room.

The presentation of the office, the equipment, and the setting are all aesthetic but first impressions are everything. It was not the prettiest but it was bearable. The major issue was how for 40min those that came in on time and finished everything in a timely manner were kept uniformed and guessing until we all figured out we were one big excessively large group. At this point my family and a few other around us realized that this wasn't about quality... this was about quantity. This would later further negatively impact the experience.

Moving on to the departure. It was somewhat chaotic and confusing. We were told to get in one vehicle only for a different guy to come along and move us into other vehicles followed by shared looks of uncertainty by the employees. You would think they've been doing so long that this part would go pretty smooth, but sadly it didn't. You could clearly feel the confusion between them as they determined who, where, and what order everyone was in. Even though we had to wait just over 15min to get going this part was still bearable.

Now for the worst part, the ride itself. Picture riding a slinky but painfully slow, to the point your 10 year old niece falls asleep. Again you realize at this point, it wasn't about quality... it was about quantity. Here we all are in this really awesome all-terrain vehicle and we were never able to get close to experiencing its full potential because there were at least 16 of us slinkying the whole (insert curse word here) time. It felt like a chore, like driving in peak traffic on a weekday trying to get home in time to cook dinner. Man, I really wish I was imformed of the $200 option during registration that I could've hired a guide all to ourselves, fml. To add insult to injury we had a break to have smores under the flaming Vegas sun... I am not making this up, it was unbelievable. I mean, who does smores with dust blowing around, under the mid-day sun, in Vegas?

I hate to admit that the best part of it all was getting in our truck and driving away. The cost to quality ratio is subpar and not conducive for proliferation of repeat customers. For those that hold them in high regard and rate them accordingly, I encourage them to compare...

• NOTE: I updated this review from 3 to 4 stars because I heard from these folks after I wrote my review and they satisfied me. I'm still disappointed at what happned, but their customer service is top notch. **

"2 hrs of driving" really = about 1 hr 20 minutes. We started 5 minutes late because we needed to wait for 4 more vehicles to return from the prior group, about an hour in the tour guides stopped for about a 10 minute smoke break, and then they ended our run early because of someone else's accident. It was fun while it lasted, but my girlfriend and I shared a buggy and one of us got a one hour drive while the other only about 20 minutes. Overall, it was fun and I'd do it again, but I think they could have been more organized and I think the vehicles could have been in better condition. Casey, the driver who brought us back and forth to our hotel,...

I have been here twice. I love this place. I had a problem with the lhone lady. Luckly I haplened to have the call recorded where I made the reservations. We booked 3 razors for 4 people as one person did not want to drive. We showed up to her being extreemly rude. She said I booked 4 atvs for 4 people. I asked to change it to 3 atvs and she said it wasn't possible. I said hold on a minute I record all my phone calls lets see what reservations I made. I pulled up the phone call she ignored ot the first time. I replaued it for her and she changed it to 3 atvs. I like the experience of the driver that picks us up, the guide but I could do with out that lady. I'll bump my review up to 5 stars if...