Silk Bridal Boutique — Attraction in Town of Brighton

How this place has so many good reviews blows my mind, but then again the employees of the place also reviewed themselves so that explains some of it.. and usually I'm the type of person who gives everybody that benefit of the doubt and don't do bad reviews ever. But this place I wouldn't wish on any other future bride. The first time I went there and picked out the dress that I wanted it was great Kendra helped she was awesome great personality loved my experience at first. then a week went by I found a cheaper place to do my alterations I called Kendra and told her I need to cancel my alterations with you guys I'll be picking up my dress she said okay I called two days later and said I'm on my way to get my dress she said no you cannot you need to call you cannot just show up and pick up your dress which I found a little funny because why. So I made an appointment to pick up my dress went and got my dress got home to show my mother who is bedridden so she wasn't able to see it the first time when I picked it out was all excited pulled my dress out of the bag in the zipper looked like it was intentionally ripped apart. I have been to the boutique three times before this and tried on the dress and there was no problems with the zipper at all go pick up my dress after canceling alterations and my dress was tore apart I even have pictures. I called Kendra asked her about it there was nothing she could do unless I did alterations there. That's not all either I had to order straps for my dress to get custom made. I ordered these straps before May was told my straps would be in the end of July I'm getting married August 31st didn't get my straps until August 3rd and I never got a call when my straps did come in I had to call and keep asking if they were in and every time I would call and ask if they were in she was very rude. Very upsetting I was excited and Kendra completely ruined my experience with this completely rude and careless... Oh and one more thing the day I bought my dress my bridesmaid noticed my veil had a hole in it Kendra said ok we will fix it when I went to get my dress Kendra sewed it for me in two seconds and it looks horrible now.. like really! Beautiful dress but horrible place...

My wedding was last week and I wanted to share with future brides my nightmare at Silk bridal. The alterations of my wedding dress were a disaster and at no point did the seamstress apologize, but rather blamed me. I came in excited when my wedding dress arrived. It was supposed to be my size with limited alterations- this was not the case. At my first alterations appointment It was very large, and I was told the alterations would be $700 dollars. 2nd alteration appointment, I was yelled at for losing maybe 5 pounds and was warned if I lost any additional weight (I'm a bride, come on), they would charge me more for alterations. Now fast forward to my 3rd fitting, and the dress was way too tight. I had not gained nor lost any weight. I started to cry, my wedding was in less than 5 days and my dress was uncomfortable, I could not breath. Fatima (the person doing the alterations), was not a nice person at any of my appointments (any advise i can give, avoid her like the plague). I came into the store for my 4th fitting, and now the dress again was way too big and now i was 1 day away from my wedding. My strapless dress needed to now have straps added (at my cost btw of $75) so that the dress would not fall down. Also, the dress was way to long, and I was told nothing could be done to fix this. At my wedding I was tripping over my dress. I picked up my dress the day before my wedding it was in a garment bag, I was told it was pressed and cleaned and not to open it until my wedding. I saw a black smudge through the garment bag so I open the bag when i got home to see the dress and found massive black stains all over my dress and strings hanging from everywhere. Again they did not take responsibility for the black stains saying i stepped on my dress- which was not the case, since i didn't try on the dress after i was told it was ready for my wedding. Oh to top it off, I paid over $250 for a vail and they told me the vail was ready to go and pressed- refused to show it to me. Turns out, on my wedding day, they gave me the wrong vail. Avoid this place like the plague. Terrible customer service, and horrible tailoring...

I brought my wedding dress from silk in 2017, and when I think back about my wedding experience, silk's customer service is the most terrible part out of everything. I didn't want to leave any bad comment but I feel if this memory still bothers me after 2 years, I probably need to share it.

My husband lived 2.5 hours away from Rochester and I lived in Wisconsin back in 2017. When I received the dress, the lady worked there said it shouldn't be a problem for the alterations that I am remote. But later on, they ask me to come in for fitting almost every week and also bring a friend (which is understandable). But when I explain that is something hard for me to do, they got upside. (The girl roll her eyes and left me with myself in the fitting room for a while) I think she just assume silk should be the the most important thing in my entire life, when I tell them that is not true, they start to judge on me. I can see they are not happy that I am not bring in a friend and I am not able to pick up a dress on a weekday. They don't understand that each bride is different. They definitely did not make any attempts to understand my situation. They definitely did not try to help me, or make things any easier for me.

They almost didn't finish the alteration by my wedding date, I pick up my wedding dress the afternoon before my wedding. I need to work so hard with them to make sure they are doing their job timly and properly. I don't know why they delay it that long, I think they just didn't take every customer seriously. They only think they are the center of the world.

Compared to ~$3500 I spend, I think the customer service I received is just not...