Computer Answers — Attraction in Town of Halfmoon

I didn't think that my experience at Computer Answers was going to be as great as it was, but you can't really ask more from a locally owned shop where the owner is there all the time. I thought maybe I would buy a computer from Walmart or Best Buy, but you know what? I've had terrible experiences from the bigger stores, where the people on the floor either sell me the wrong piece of equipment for my laptop, or they can't replace a defective charger cable without having to send it to the manufacturer. If you need service on your laptop, you damn well won't get it at Walmart, they have no idea how to help you if you get a virus on your computer, or you have a lot of data that you don't want to lose on a hard drive that doesn't want to load anymore. I've had a few hard drives die on me in the past and sometimes there is nothing any repair shop can do to get it back, but these guys do a good job trying to find any way possible to get a machine back in working condition again. Best Buy doesn't even really do repairs anyway, every time I brought the laptop that I had bought from them in for service, they took over a month to get it back to me, AND charged me an arm and a leg even with the extra warranty coverage. Ever since I bought a computer from Computer Answers, I've had very few problems, and the issues I have had with it, they've managed to fix them without charging me a dime. These guys might not have millions of dollars worth of inventory, but their service is the best that I've seen around, so good that they're the only computer repair shop left in town. I don't know why these guys are giving them 1 star, because not once did I feel like I was being talked to like I was an idiot, and not once did they do a job that I didn't give them permission to do. These guys have a job to do, and they're incredibly fair and quick about getting their customers service.

5 stars, thank you...

Absolutely awful experience here. Some keys on my keyboard weren’t working and I took it in to the shop. They told me I had a virus that was causing it and just needed to run some software to fix it. They charged me about $85 and when I went home to use it, I realized that it fixed absolutely nothing (the keys still didn’t work) AND they cracked the casing on my laptop. I brought it back in for them to fix my keys that they didn’t fix and now also fix the casing on my computer that they broke. I brought it in on Saturday and they told me they would look at it on Sunday. I didn’t get a call about it at all so I called on THURSDAY. They said they haven’t even started on it yet. When they finally finished they told me they couldn’t fix the casing and that the keys now worked. They told me it would be $45. I was confused why they wanted me to pay for something that they didn’t fix in the first place as well as breaking a part of it. Of course I went home and they didn’t work again so for the second time they fixed nothing. This place is an absolute scam and I believe they should have refunded all of my money. Before this store I had a laptop with broken keys and after I now have a laptop with broken keys, a broken casing, $85 less in my pocket and some rude customer service. I will never be going back and will tell everyone how awful this place is. Anyone who reads this should do themselves a favor and go to any other store besides this one. Wish I could give this place 0 stars. Maybe the owner should focus more on his tobacco business that takes up half the computer shop rather than pretending to know something about the mess of computer parts he has cluttered...

Stay away from Computer Answers. In short, requested a custom built desktop with specific components including discs, brands, processor, etc. Agreed on price. I requested a written proposal with all discussed components listed to include models, speeds, capacities, type and generation of processor, etc.

They proceeded to complete project without proving list of components. At pickup, I requested more info than listed on invoice and I was told he had to look for it. No problem with that.

Paid for it, took it home and when I went to connect it, I noticed dirt on the power supply fan. Proceeded to open case only to find more dirt on mother board, cooling fan, graphics card and on the bottom of the case. The two discs were 2.5 in attached to the housing with Velcro. Not kidding! I have pictures. Requested refund and they refused, owner not responding despite four telephone messages in three different stores and emails to both personal email and business email.

I know they have a non-refund policy but my contention is they did not delivered the promised product. Have filed complaint with BBB, warning you guys here. Will move on to contacting Google Business, Yelp, other social media sites. Small claims is not out of consideration except Courts are not hearing this type of cases.

Pavel, if you are reading this, you might wanna reach out.

Will not return and strongly urge you to go somewhere else for your...