RGNY — Attraction in Town of Riverhead

My sister and I planned a Father's Day outing to RGNY and we were so grateful to have been able to make a reservation. This was our first time visiting RGNY and we were looking forward to enjoying wine, some snacks, and the beautiful atmosphere. We were initially seated inside and our server was wonderful. I am sorry to not have asked for her name because she was attentive, patient, and explained the menu to us.

After we paid our tab, my family and I decided to head outside to explore the grounds and play some corn hole we noticed as we were first arriving. This is where our experience was unfortunately soured for us. My family and I found a corn hole spot and we were looking for the bean bags. I had said out loud to my sister, "Oh, there aren't any bean bags!" And a server, an older woman with straight blonde hair was passing by us and explained how we needed to leave our drivers license with the hostess to obtain the bean bags because as she explained, some patrons in the past had stolen them. This was fine and we followed through and played some corn hole.

As we were playing corn hole, my father, who is disabled, was sitting at a picnic table adjacent to where we were playing. This same woman, came up to us and rudely asked us why we were sitting at the table. We were very confused and she kept asking "Did you pay inside?" "Did you have a reservation?" "Were you inside drinking?" I then explained that we were originally inside, we paid our tab, and then came out here to enjoy the weather. Then the server continued to be very rude and accusatory explained that in order to sit "anywhere outside" we needed a reservation as every table was considered table service. Unfortunately, I did not grab this woman's name, but she was very condescending, uninformative, and did not clarify the policies the winery has in place in regards to table service, reservations, etc.

My mother approached the hostess stationed by the tasting room to ask for more clarification because as I mentioned earlier, my father is disabled and would have liked to sit down to enjoy his Father's Day experience. The hostess (I believe she had red hair and looked to be about in her 20s) was very kind and cleared up any confusion we had. So because we were done eating and weren't going to order more food, my sister, husband, and I played corn hole while my mother and father stood by the barrels finishing their wine.

This was our first time visiting RGNY. We visit wineries often and have our favorite spots, however we wanted to try someplace new. I myself have had the pleasure of working as a server at a couple of wineries on the North Fork in previous years. I can assure you that in my training and during my tenure at these wineries, in no way would a rude, condescending, and abrasive attitude towards patrons would be tolerated. I urge management to either remove this server from working directly with patrons or to have her participate in additional training. No other employee we encountered at RGNY that day had an attitude anywhere near as unpleasant as this server.

To anyone who got this far into reading my review, thank you. And I urge you to pass RGNY and enjoy yourself at the many other wineries available, as I've never had any type of negative experience at other establishments. And as a last statement, nowhere on the RGNY website does it explain this reservation policy, and no where at the establishment itself, nor on the menu does it explain this policy as well. So just an FYI, if you go here, you need a reservation to literally sit down anywhere on...

I visited RGNY last Sunday with a group of friends. We’d been here last fall and loved the outdoor vibe, so we thought it’d be a great place to end our day of wine tasting. We even called ahead around 4:00 PM to confirm they’d still allow walk-ins with our dogs, as we knew they closed at 5:00 PM. The person who answered assured us it’d be fine, so we headed over.

When we arrived around 4ish PM, the hostess let us know it was last call, so we’d only have time for one drink, which was totally understandable. However, when we sat down, things took an unfortunate turn.

The waitress came over almost immediately, didn’t offer a menu, and rather bluntly told us, “It’ll be last call. You can get one drink each, and we’re closing in 15 minutes.” Her tone was far from welcoming. We hadn’t even had a chance to sit comfortably or look at a menu. When we asked for one, her response was sharp and dismissive.

One of my friends suggested we order a bottle of wine for the table (since we had six people), thinking it would be a quick solution. But the waitress immediately snapped, “No bottle, no sit. You can only get a glass,” which was shocking. The way she spoke to us was disrespectful, almost as if she assumed we didn’t know any better or weren’t worth the time. This left us feeling uncomfortable, especially because we were a diverse group, and her attitude felt borderline discriminatory.

We ended up ordering two bottles of random wine she just gave us since one wouldn’t pour enough for all six of us, and, frankly, we didn’t feel like dealing with the attitude any longer. We still tipped generously because we respect hard-working staff, but it was disappointing to be...

I don’t usually go out of my way to post reviews. I have been going to north fork wineries for my entire life. The last 2-3 years my wife and I have been more aggressive in trying to determine a neighborhood we can continue to grow our family. Overall, the atmosphere on the north fork is second to none. However, today at RGNY was simply AWFUL. Donna was the worst server I have ever had. Rushed, rude, nasty, unhelpful… I arrived today as a part of 10 WITH reservations. We sat down. 4 people in the party were not drinking but they were eating. Our bill was 300 dollars. It was 1230 on a Friday afternoon. By no means were we holding a table that someone was desperately trying to take. Yet, Donna insisted on that quick unhelpful service. The table next to us was repeatedly checked on… us? Nothing… I have never felt so much like we were not welcomed at a place. And because of what?.. because my aunt was on an antibiotic and didn’t want wine but wanted some time with her family. Then after the “2 hour window” passed we were told we should “check with the hostess” if we can move to an unaccompanied part of the vineyard. We moved. The table we rushed out of why unaccompanied for the next hour. We met another two families that literally took chairs from a shed so they could get comfortable. Long story short… do not go here unless you are adults only. Looking to drink two bottles a person and have sit down dinner. Otherwise beware of Donna’s unpleasant attitude.

… we ended at Terra Vite and it was a 180 experience. We spent another 350 bucks and it was worth every penny because it was people that understood...