Mazza Chautauqua Cellars — Attraction in Town of Westfield

My wife and I visited from.Canada on Thursday August 8, 24. We walked to the bar and such a friendly waitress said hello and talked to us about the menu and wine offerings. So helpful and I enjoyed the different beer options and my wife tasted the reds and then selected one she like and had a glass. We sat outside on the patio and had to walk into the bar for service. There were wait staff waking around but none of them stopped at our table. We didn't mind going in because the lady at the bar was super helpful. We enjoyed the food truck and also the music played by a trio. We had such a good time we decided to visit the next Thursday again. This time it was a mess. Our waitress wasn't there. We weren't greeted at the bar and menus were slapped in front of us. She later came back and said did we have any questions. We asked about prices of the bottles and asked for a bottle of Chardonnay and a non alcoholic flight. We took the bottle outside and cracked it open poured ourselves a glass and my first sip I checked the bottle and it was a Pinot grio instead. Anyway we decided to finish it rather than dispute it. It was good all the same. Later I went back to the bar because none of the wait staff outside paid us any attention. I informed the bar waitress that she made a mistake and she didn't believe she did she made a mistake. I left it at that. I then ordered a beer. Finally, I asked for the bill and she said she wouldn't charge me for the beer and quoted a price. I had to remind her to bill us for the non alcoholic flight which she then added. When I saw the bill I was billed for the beer. I said to her: I thought you mentioned you were not going to charge for the beer. She said I thought you had two beers!!! When I had just one. Wow wow.....way too many mistakes and clearly not paying attention to the clientele. Nice place and drinks but sadly lacking any quality in the staff except for one on our first visit. Maybe she needs to...

Quality & Taste: 3/5 I came to Mazza as part of a Lake Erie Wine Trail adventure with some friends. We went to several wineries throughout the weekend and Mazza was our third stop. We tried a variety of samplers, with wine, beer, and spirits in each. I think the wine was... fine? The spirits were also fine, and the beer was not great.

Service & Staff: 1/5 1 is really generous. Our server was a younger woman who came to ask us if we wanted water, which of course we did because it was a hot summer day and we had all been drinking. She then disappeared for about 20 minutes, returned, got our drink order, disappeared for another 15 minutes and came back with the drinks. We did not see her again. We also never got our waters.

Ambience & Atmosphere: 1/5 The ambiance gives negative vibes. We were there on a Saturday afternoon and were 1 of 3 tables in the outdoor area. There was no music, no sound, and very little conversation outside of our table.

Menu Variety & Options: 3/5 It's a large menu but I did not find anything that I enjoyed. There were some snacks on the menu, and when our server initially took our order, I asked her what the snack of the day was. It says on the menu to ask your server, so naturally I asked my server and she didn't know. So that was really interesting.

Value for Money: 2/5 It was pretty cheap to go here, I think maybe $40 in total? But none of it was very good and again, the atmosphere and service were...

My husband and I decided to check out five & 20 while we were staying in chautauqua, and we were very happy we made that decision. We went on a Friday night so that we could enjoy cocktail hour. Jacob was our sever and we could not have asked for a better person to serve us. He took his time and explained the flavor profiles of everything that we inquired about, he helped us pick out things as close as he could to other brands that we favor. He never made us feel rushed. Along with our cocktails we got a few flights, for $3 you can't help but get more than one, between the two of us evergthing was enjoyed, for an item my pallet didn't like, my husband enjoyed and the other way around. We also enjoyed the smoked gouda with bacon cheese wedge which was also very good. The atmosphere was very nice, my husband was skeptical at first when I was pushing to go, but he really enjoyed himself. The music they had playing was a great Playlist and it wasnt too loud. Just all around a very nice, and relaxing environment. I've already recommended it to friends to add to their...