I am extremely disappointed with our recent experience at the Union, NJ YMCA, where we enrolled our son, for summer camp. Despite registering and paying, a clerical error led to us not receiving necessary camp information, resulting in our son missing the first three days.

Further aggravating the situation, food provided for our son, clearly labeled, was misplaced, leaving our son without a proper lunch meal and severely hungry after a full day at camp. When I addressed this with branch director Jessica, the conversation was defensive and dismissive, focusing on excusing staff mistakes rather than addressing the negligence that led to my son’s distress. She did not even return our Tupperware that has our son's name labeled to it. Can you please return it to us? It's his favourite and I need it back!

As a parent, I value professionalism and accountability, qualities that were sorely lacking in our interaction with this YMCA branch. We withdrew our son from the Summer camp after one day and seek other arrangements where his well-being would be a priority. This experience was not only disappointing but deeply concerning, highlighting a significant need for improvement in staff training and management oversight at this facility.