I am extremely disappointed with our recent experience at the Union, NJ YMCA, where we enrolled our son, for summer camp. Despite registering and paying, a clerical error led to us not receiving necessary camp information, resulting in our son missing the first three days.

Further aggravating the situation, food provided for our son, clearly labeled, was misplaced, leaving our son without a proper lunch meal and severely hungry after a full day at camp. When I addressed this with branch...

The swimming pool often closes with no advance notification. We have been members for over a year and I used the facility mostly over the weekend to get the kids opportunities to swim besides their swimming lessons. The pool has closed for 3 out of my last 6 visits for random reasons. For two times, including today, it was because they don't have life guards on sites. Knowing that they are not very reliable, I even called before I leave today to make sure that the pool is open. Sure even,...

Really disappointed in the staff member at the front desk. Went in ask more information from the website about classes for my child. She kept saying, “I don’t know” so I asked her if there was someone else I could speak to and then she got offended. She didn’t budge. And kept saying, I don’t know. Then suddenly she remembered a class and told me to check on the website and get a membership and start from there. I asked her for more details about the class like what day. She said check on...