Barnett Chrysler Jeep Dodge Ram — Attraction in Vadnais Heights

I took my Jeep into Barnett Chrysler Jeep for some warranty work on January 22, 2019. The next morning, I got a call informing me that my Jeep had been stolen from the dealership the previous evening! I was also told that their insurance company already had my information and would be contacting me. After that first day, I never got a call or any information from Barnett unless I called them first. After 28 days, I was informed by law enforcement that my vehicle was found and had been torched! The next few days, I called and went to Barnett to get information, but never got a response. I contacted my insurance company who was finally able to get the information from Barnett.

Now, I have to replace my Jeep. You would think Barnett would want to help or would want the sale, but I haven’t heard one word from them. When a friend of mine talked to a Luther dealership manager, he was aghast and said that he would have ”lined up 10 similar/same vehicles for the customer to take their pick from, and if they didn’t want any of those, they would have figured out how to get the customer (me) what I wanted.” Barnett apparently doesn’t have the same customer service ethic.

In summary, I trusted Barnett Jeep to do some warranty work on my Jeep, but because of their negligence, I’ve been without my Jeep for almost 2 months, and it will cost me at least $8,000-$10,0000 (sales tax and registration, shipping, new loan costs, and replacing vehicle contents) in addition to the cost of the Jeep to get it back! If you don’t want the same to happen to you, don’t use Barnett! RE: Barnett's reply

Your response doesn’t change the fact that we called and visited your dealership FOUR times to get insurance company information AFTER the Jeep had been found torched and never got it from you. We had to call MY insurance agency and have them call you to even find out basic information about your insurance company. Once we were in contact with them, we have been satisfied with the insurance company’s handling of this situation. That doesn’t change the negligence of your dealership having our keys where they were accessible to thieves and to not have noticed that you had had vehicles stolen until about 10-12 hours after they were taken! And to say that my insurance should have to pay for anything related to your company’s negligence is ridiculous. Why should I have to file a claim and have my rates raised because of your company’s carelessness?

The main point of this review is the total lack of customer service from your dealership. It’s very apparent that you aren’t interested in keeping us as customers, or you would have made some attempt to say you were sorry throughout this mess. If you had made any attempt to help us locate a Jeep to replace the one that was stolen, you would likely had gotten not only that sale but future business as well. Instead we spent hours searching for Jeeps online, and the one that we are planning on getting is not coming from Barnett.

Customer service is what makes or breaks a business. This situation could have have given you satisfied customers and future sales, but instead has done just the opposite. For instance, two of our six kids are looking for cars right now, and you can be certain that they aren’t looking at your dealership. My partner actually bought her Sportage at Barnett and vows to never buy another vehicle there, and many of our friends, co-workers, and family are incredulous about your company’s (lack of)...

Edit #2- I was asked to change my review because they are trying to fix the things they are learning from my experiences. I am always open to acknowledging when issues are being addressed. I will even update this again if other changes are made because I would love that. Overall now I am just sad that this has been my new car experience. I have been very patient. Everyone I talk to at Jeep acknowledges my experience has been bad and that they appreciate how much grace I have offered but after months I have just lost patience and trust. They took several tries to fix a basic plug that was missing and 13 days in the shop over two total visits because the first repair was not completed correctly after a faulty part was received and installed. The car was returned to me dirtier than when I brought it in so I took it to the car wash and discovered the leak was still present and had to return it for another few days to repeat the repair. The rear speaker was potentially damaged due to the leak but my requests to check and replace the speaker if needed were denied. At this point if I had left it for repairs when they last suggested I leave it, the car would have been lemoned out. They are waiting for a software update from Chrysler because the computer is malfunctioning, but the time for the expected update has been pushed out by multiple months. I was anxious to leave the car with them again for an undetermined amount of time, when they tried to put me in a rental to repair the leak, I was left at night alone at my office in a snowstorm because they didn't know their rental service closed at 4 every day. While enterprise was kind enough to call at 3:30 and warn me, Jeep didn't take my calls or offer assistance even though they were open until 5. They then failed to return the rental after the repairs and enterprise tried to charge me $100 because they were directly told I had kept the rental when Jeep took the keys and said not to even call enterprise to notify them I had returned it. I have been told they have stopped using enterprise as a solution to this issue. The staff blame each other for mistakes which is not comfortable, nor does it solve anything. The service tech questioned my reports of the car’s issues while knowing there was an open and established ticket for my exact concern and I had been specifically asked to return to the service center to have some software updates loaded. (My original 5* review. I stand by my statement that Jeremy and sales Dan are awesome. Probably the only good things about this place.) I spent 4 months trying to get a car ordered at a different Dodge dealership and was pretty frustrated, so when I called Barnett as a last ditch effort, I was a little spicy. Jeremy was amazing, acknowledged my experiences and made it so that all the paperwork was ready and waiting when I walked in the door. I told them I only had 30 minutes that day and they got me in and out. Dan the salesperson was very understanding and went fast. Once the car came in he was very supportive and has answered all my questions. Trevor the service manager was very responsive and while my car was getting it's underspray over at the Kia dealership, he arranged for someone to run the car over to the Jeep dealership for some minor adjustments and returned it so the process was seamless for me. So far we are a month in and the only complaint I have is that I was supposed to get a survey from corporate to give everyone props and it didn't come, so I had...

Never going to Barnett again!!

I was sold a new 2025 truck that  didn't have the features  I wanted and was told they could add them…. After finding out the product was not what I ordered or wanted I was told  “too bad” the vehicle is now considered a used vehicle and I would be out thousands of dollars.

After leaving a bad review Mr Barnett, the owner, called and guilted me into changing the reviews because the salesperson would get penalized and not receive their commission while the dealership just writes off the review with no penalty. After changing the reviews nothing was resolved and now I am stuck with a vehicle i cannot use and did not want.

Horrible practice by Barnett RAM & the owners, Stellantis corporation.

When something is the dealership's fault they could have tried to offset the cost to make it right and exchange a bad product for what I initially asked for.

Do your research before shopping for a vehicle and if you go to Barnett, DO NOT PURCHASE THE VEHICLE UNTIL AFTER THE WORK IS COMPLETED!

I made the mistake of trusting the sales manager to get me what I wanted and was greatly disappointed!

Apparently, making a sale that day was more important than getting me a vehicle  that I needed/wanted and what I had asked for in a brand new vehicle.

Very disappointed!!

Buyers beware!

Update 07/29/25 The Barnett Management "Team" neglects to tell the full story. The "missing feature" of the Integrated Brake Controller can be found on the same model of truck. The dealership didn't specifically have one, on the lot, with the Original Equipment Manufacturer part. The Sales Manager confirmed that they didn't have one on the lot but would be able to install one. It was when the aftermarket Integrated Brake Controller was installed I became upset. I ask the Barnett Management "Team" why would an aftermarket part be put on when it comes stock from the factory in other vehicles and was expected to be a part of this sale?

I did acknowledge, multiple times, that the salesperson Stephanie was not to blame. There is a significant difference with this point because I was told by Mr. Barnett, directly, that she wouldn't receive her commission with the status of my review. I contend this is an incredibly manipulative tactic used against the customer and used against their employees.

Poorly done by the Barnett Management "Team" and buyers should beware of...