Granite Store Building Supply — Attraction in Vallejo

Awful customer service that is not worth the competitive prices for materials. We drove multiple times from Sonoma County to Vallejo for our bathroom remodel. We had an appointment scheduled with Katya (after driving an hour and a half) and we saw her walk out and take her lunch in the break room right before the appointment. She refused to come back from lunch even though we had an appointment scheduled. Staff was not helpful in finding someone else to help us. No one offered to help us, no one apologized. We asked multiple employees for help and all they said was "Wait for her to get off lunch" when she was sitting in the back refusing to come out for an appointment that I booked with her and she confirmed. A simple "Sorry about your appointment, let me find someone to help you," is all I would have liked to hear. One female employee behind the counter kept taking her mask off and they did not enforce other customers to wear masks. I had to ask a fellow customer to wear a mask and it made me very uncomfortable. This was in the pandemic and pre-vaccine. We had to wait in line again to meet with another rep and Katya had not saved any of our paperwork from our last meeting. The new rep Lillian had to redo the entire quote and, surprise, it was much more expensive than the original. We went home and ended up going with someone else for our cabinets who price matched and had amazing customer service. There was no way I was giving this store thousands of dollars after the way we were treated. We still purchased the granite from this store as it matched our shower kits we bought from them earlier in the year. We told the store multiple times we had a contractor coming on Monday 2/15 to pick up the granite both on email and phone and no one told us they were closed that day! We had to call back on Saturday to add a back splash piece and thankfully the woman on the phone said they would be closed on Monday, or the contractor would have wasted hours of his time driving to pick up materials. Unfortunately but not surprisingly, the back splash was never added to the order! When we spoke on the phone on Saturday, the employee said we would get a call back that day, never got it. This resulted in a stressful day on Tuesday of me and my partner calling and emailing about the extra piece, as the contractor was picking up when the store opened. They did not answer the phone or email until 10 minutes after the store had been open. "I'm here by myself, I'll call you back later" and a hang up was the response when we said we needed to add to our order and that our contractor was there. They never called back. The contractor had to go in and order the extra piece and call my partner to pay. The prices are not worth the atrocious customer service. I will never...

Amazing job all around - excellent service, quality materials, skilled tradesmen and great value! From designing the kitchen layout and choosing finishes with Katya, to interacting with the super talented installers, to conversations with Paul the owner - this company has their act together! They replaced our entire kitchen at our house in Vacaville and made great recommendations like venting the microwave to the outside and adding a pull out garbage can - we are thrilled with the results. Things that really stood out were the super detailed budget with line items, quick responses to our questions before and during the project, quality materials, attention to detail, cleaned up work areas every day, and an impressive turnaround time - 2 weeks total from start to finish. They have different specialists for each of the install functions and I was super impressed with their skills and attention to detail - demo, electrical, cabinet install, counters, finishing & trim, appliances install - all were great to work with and I have to say that everyone was really nice too. Adding in a few pictures. We're still getting settled into the new space so I'll update with some better pics once we do! Bravo Granite Store gang in Vallejo, job well done -...

DO NOT SHOP HERE ! We went into the store and waited in line for at least 20 minutes. Then somebody came up to us and said that there wasn’t anybody to help us and that we should leave and call them in two weeks. Then we explained that we needed to talk to someone about ordering supplies for our bathroom remodel. Then they said that Kyle could help us. I’m not sure what changed. We waited another 20 minutes to talk to Kyle. We told Kyle we wanted A shower pan that was 36 x 36 and there would be two tiled walls and two glass walls. One glass wall that was solid and one that had a door. So he ordered the items for us and our handyman picked them up. He got into the project and found out that the shower pan was for a three walled shower and that the glass wall and door was 36 x 40. The handyman called them and no one called him back for two days. These people have no idea what they’re doing. Do not shop here. As of right now no one has called us back and I can’t get through to Kyle or anyone else. FIND...