Performance Auto Sound — Attraction in Walla Walla

You guys messed up my car so bad! I went in there to get two front speakers for a civic. They sold me 3 different types of speakers not having a clue which ones would fit. Then after a fourth time I felt forced to just give in and pay the extra $40 to have them install them. The original Hertz audio speakers I bought were luxury price $175 and the ones they finally installed were only $50 on amazon! So then they give me specific times to drop off my car for them to work on. I'd drop off my car at noon and wait till 7 pm for them to finally call. When I arived they'd tell me they didn't have time and my car just sat in there garage all day. They did this for 3 days! I went 3 days without my car! Then on the third day they give me my cat with my new speakers and it sounded great, until i tried to roll my windows down and nothing in my doors worked. Turns out the workers accidently cut ALL THE WIRES IN MY DOOR! so the idiots just hand me back my car with no power locks, windows, or anything! So it took them two whole days to fit me in just to solder my wires back. Now 4 months later my windows don't work. And on top of that, the speaker on my right side stopped working!!! F* this place. This place is unreliable and has the worst customer service and if you're like me you may lose half the value of your car because these guys have no clue what there doing. Its a bunch of dudes who will steal youre money and treat you like garbage. Theyll sit there on there phones while you spend your whole day waiting for them to...

Had them intall a remote start in my wife's car, first day I scheduled to take it to them he said he couldn't do it. Next time he has it all day and can't figure it out. Bring it back again and he still couldn't get it working, wanted to keep it overnight, nope. Bring it back again, gets it working but drains the battery. Finally it works, kind of. A few months later it stops working and once again they can't figure it out. The shop no longer has anyone who installs them. He suggested to take it to performance in the tri cities. No thank you, I will not do business with...

Walked into the store was greeted promptly and felt like customer service was at its very best. It’s hard to find amazing customer service anymore and Aurelio made sure he went above and beyond to make sure that I got exactly what I wanted which was a remote start/alarm system.everything was made simple plain and clear he was even able to give me a quote with tax to the cent. You don’t find quality in workmanship like this anymore hats off to the both of the employees that work there! Done business there since they opened and always will....