Avenir — Attraction in Walpole

💔 If I Could Give 0 Stars, I Would! Our Heartbreaking Experience on our wedding day. September 12, 2025 at The Avenir, Walpole MA

I don’t usually write reviews, but our experience at The Avenir in Walpole, MA during what was supposed to be one of the happiest days of our lives was so upsetting that I feel it’s only right to share.

We had planned everything carefully. Ahead of time, we agreed with Keyla, our assigned event manager, that we’d get a one-hour time extension after the scheduled end time. She assured us it could be taken out of our security deposit, and we trusted that. But on the wedding day, as soon as the original time ended, a staff member suddenly yelled at the DJ to shut off the music and even started turning off the lights… right in the middle of the celebration. The bride tried to explain our prior agreement with Keyla, but the staff member spoke to her harshly and dismissively, in front of our guests. It was humiliating, unnecessary, and incredibly hurtful.

We were also promised that the staff would cut and serve the wedding cake after the ceremonial cut. Instead, after we made our first cut, they simply took the cake away and never served it. Our food caterer had to step in and cut the cake themselves, and a few of our guests volunteered to help serve it. It was disorganized and embarrassing for us as a couple.

Our food caterer had even met with the venue’s chef ahead of time. He showed her what she could and couldn’t use in the kitchen and the space she’d have to set up her display. Everything seemed well-organized before the wedding. But on the wedding day, they completely went back on their word… they denied her access to the kitchen and refused to let her use the equipment they had promised. They even told her to wait until after cocktail hour to set up, which caused a lot of frustration and disorganization, making it impossible for her to produce and serve as planned.

They charged us $16,000 for the venue, which was supposed to include food. We didn’t like their menu and politely asked if we could bring our own caterer and have them substitute the food for drinks or something else, but they completely refused to accommodate any flexibility at all.

They also promised to provide ushers to help guests find their seats, but no one showed up. Our guests began arriving and had no idea where to go until our own wedding coordinators… who already had other responsibilities… had to step in and direct everyone.

The groom and his groomsmen were treated terribly. They had gone into the church ceremony room to change because there wasn’t enough space elsewhere, and the staff kicked them out rudely, forcing them into the hallway. They were so embarrassed and uncomfortable that they ended up not changing at all.

To make matters worse, they charged us a $1,000 security deposit for each vendor… food, decoration, and ushering… a total of $3,000. The contract stated it would be refunded within 21–30 days after the event. We only received $1,200 back, and no one ever explained what happened to the rest.

After everything we went through… the rudeness, broken promises, lack of professionalism, and the financial confusion… I can honestly say this venue ruined what should have been one of the most beautiful memories of our lives. We left feeling disrespected, disappointed, and heartbroken.

The Avenir may look elegant on the outside, but our experience showed a complete lack of care, compassion, and integrity behind the scenes. I would never recommend this place to anyone planning a wedding or special event.

Sometimes, it’s not just about the beauty of the venue… it’s about how people treat you. And on our special day, we were...

I know everyone always says that their wedding was the best day of their life, but our wedding at Avenir was 100000% the best day ever! I knew that when I found my wedding venue, it would make me feel some type of way, and when I walked into just the foyer of Avenir, I was so sure without a doubt that I would choose it. I wanted a space that truly felt like it was made for weddings, and Avenir absolutely is. Walking from the entry space to the ballroom, the tall ceilings were everything I could have asked for. Everything was so white and elegant, you could do so much with the space (add your own pops of color here and there, like I did with my koozie favors and floral centerpieces). The chandeliers throughout were stunning and added such a high class vibe to our wedding. Not to spend time talking about the bathrooms, but even the bathrooms were beautiful, updated and immaculate! And the landscaping outside was stunning for photos. Everything was so well manicured and I love the greenery in our photos. Sydney was my event producer, and she was AMAZING. I swear I would send an email and Sydney would answer before I could spiral into a freak-out about whatever it was I needed clarification on. My husband and I live in New Jersey, so we didn't have our in person meeting with Sydney until our tasting, and it was like we had known each other already. Sydney was so knowledgeable about alcohol, hors devours pairings, and everything in between. She was always willing to check on something for me, or show me the up lighting options 15 times before we made up our minds. On the day of our wedding, I have no idea if anything went wrong because everything was fabulous. I'm honestly so sad that it's all over because I had the absolute best time planning our wedding with everyone at Avenir. All of our friends and family continuously talk about how great everything came together. We had about 215 people attend our wedding, and the way the producers set up the entire room and dance floor made it feel like there wasn’t an ounce of space that was wasted, nor too cramped. And last but definitely not least, the food was impeccable. Literally the best food ever. In no way, shape, or form was it "wedding food". I never imagined having chicken at my own wedding, but at our individual tasting (since we are from out of state and couldn't go to the group tasting) it was perfect, and even better on our wedding night. We had an open bar, and everyone raved about the bartenders pouring the drinks. I can't thank Sydney enough for helping to create the most amazing wedding for us. Avenir is truly the...

Our wedding at Avenir was everything we dreamed of and more. From start to finish, the entire experience was seamless. The venue itself is absolutely beautiful — modern, elegant, and effortlessly romantic. The ballroom feels like something out of a magazine, and the outdoor ceremony space is peaceful and tucked away, which made our day feel both intimate and special.

The staff at Avenir was professional, polished, and clearly experienced. From food service to timing, everything flowed perfectly. Our guests could not stop talking about how good the food was and how smooth the entire evening felt. Avenir truly knows how to host a wedding — they’ve mastered the details.

But even with such an amazing venue, the absolute best part of our experience was Kayla, our event producer.

From the moment we connected, Kayla made us feel heard. She never made us feel like just another couple or just another wedding on the calendar. She listened, truly listened, to what mattered to us and made sure it all came to life. She brought calm, confidence, and next-level organization. Every checklist, every timeline, every moving part was handled with so much care.

Kayla is kind, but also real. She’s honest and direct in a way that makes you feel supported, not overwhelmed. When I wanted our ceremony outside, she didn’t hesitate. She had my back and helped make it happen without any issue. I never had to question whether she was on our side — she always was.

And it wasn’t just the big things. I love crab rangoons … and I talked about it constantly. Kayla remembered. On the wedding day, she made sure the staff knew, and she made sure I got my crab rangoons. That small moment meant the world to me because it showed how much she truly paid attention to the little things that mattered to me.

The wedding itself was seamless. Even when things came up behind the scenes, I didn’t find out until later. Kayla handled it all with such grace and calm that I got to be fully present on one of the most important days of our lives — and that is a gift I’ll never forget.

Kayla, if you’re reading this, thank you for hearing us, for grounding us, for protecting our peace, and for giving us a day that was not only beautiful, but effortless because you were behind it all. You weren’t just our Event Producer. You were a constant, a calm, and a quiet hero who made sure everything we hoped for came to life.

If you’re getting married at Avenir, ask for Kayla. You’ll thank yourself a...