7 Cedars — Attraction in Washington

I would think twice about wasting your time with this casino. And anybody who is thinking of returning because of any promotion or free gift offer that you received, I would strongly suggest you reconsider. Unless you happen to live really close, then it might be worth the disappointment, if your into that sort of thing. I drove out from suquamish, two weeks in a row only to be greeted with nothing but disappointment. I did choose to come out the second time, I can't blame that on anythingg other than my own stupidty. I received an email that said to come in on Sundays or Mondays to pick up my free gift, every week of the month. The first time I came things went smoothly. I got here around 11 pm on Monday they were out of the gifts so they compensated me with 10$ bonus play. I couldn't make it out the following week, but the next time I was able to make it out again was another Monday and it was earlier than the first time I came, but I was informed the promotion stopped at 8, and they were out of gifts anyways. I asked about the bonus play and was told they can't give it to me because it's after 8 o'clock and I didn't have a receipt from the kiosk. I pulled up my email thinking that maybe I had missed something, but no. There wasn't anything about needing to be here by a certain time, it only said Sundays and Mondays, and I feel that I should of received the compensation like I did the first week, I came on the correct day and was never told anything about needing to be here before a certain time. So I drove an hour to get here only to be turned away because of a bogus time requirement that was never mentioned in the email they sent. I urge everyone who's considering driving out here to do some serious research, and definitely don't believe anything they tell you in their emails. They lie. If you do come out, I wouldn't get your hopes up, chances are you'll end up disappointed. I know I left feeling extremely disrespected. Call it lying, call it playing games or tricking people, call it whatever you want, that kind of behavior is something i would expect from a little kid, not a casino. I'm sure the gifts themselves aren't worth much, and $10 isn't a lot either, but it's not about the amount, it's about the principle. Do better. Update: I was able to talk to the manager on shift, and honestly all it did was make me think even less of this place. I explained everything that happen, and I thought he understood and when he asked for my players card I thought he would be crediting me what I should of received in the first place. Instead I was informed I haven't played enough for them to do me the courtesy of putting $10 on my card. It was as if I had just walked in and asked for some freeplay just because. It didn't matter that they said one thing in their email to me, and then switched up the rules when I got there,(that's also referred to as lying) they shouldn't have to be held accountable because I haven't played enough. That's a disgusting attitude to have, and what's worse is thinking it's okay to lie to customers. All I asked for was to be compensated what I should have received in the first place. If you say I just have to show up on a Monday to receive a gift, if I show up on Monday I should get that gift. It's simple. If there had been anything in that email that said I needed to be here by a certain time, if I got here late that would of been on me. But there wasn't. Is it really that complicated to hold yourself...

Well it started out as a good trip The night of the 14th my 1,084 ticket that was playing on lucky combo the game that was facing the security podium , a group of three or four men and women a sat down on my game cuz I was playing two of them I had my card in and that ticket and when I asked him to get up and leave they act like they didn't speak English and then my turn to ask for some help they grabbed the ticket and will it hit cash out and took the ticket and left then this I call security and tell him what happened they told me no there that couldn't happen 45 minutes later they came to my room and said you were right please feel that a police report okay well you guys saw it on the cameras and everything he said we have it all on camera so that's why I want you to do a police report who are you guys please now you got to call and police well right then and there it was garbage okay let me that Sheen was on their property they said they saw they didn't want to reimburse me The general manager's name is Glenn S these people are going to be ruining the tribes name they don't care about and they're just collecting a check they don't even know the mission statement of the tribe they have no idea about the Constitution of the tribe where it states where you're supposed to protect everybody on property employees and patrons last time we check there was a patriot then I didn't know where when I they found out that I was contacting the NIGA all of a sudden I'm checking in the hotel because I had great service from this gentleman name Terrence I had great service from a bartender named Caleb bag great service from the sports betting manager named Bill everybody else is full of crap oh the security manager when I asked her if she knew her mission statement for the patrons in the tribe how they from the IGA stand on talk to you anymore here let's add this I'm a disabled veteran and I've been parking in the handicap parking since I've came there I've never had any problem but then now they harass me and told me you got to move your car no I don't it's got a handicap placard from Washington State I had to physically go out there and go grab my piece of paper cuz they said we can't see it I don't give a s* if you can see it or not I want you to look at my plate but we'll call it please for what harass me violating my civil rights so I'm going to be pursuing legal action against them under the civil Rights act of 1866 discrimination harassment they try to intimidate me that's not going to happen but then they made up a story about a front desk clerk said that I was she was afraid and this is the same girl that...

I was just going to leave it alone, but I just got my offer for discounted room rates as a player card holder and I just can't stay quiet anymore. We have always enjoyed our stay there until we stayed for our anniversary. K.D. at the front desk is the BEST! We have always had first class experiences with her. This last time, she wasn't there and another young lady helped my husband and I check in. She NEVER smiled at us, which was so odd given that Seven Cedars is in the hospitality business. So, as we were waiting for her to prompt us to swipe our bank card we asked her if we could check into a King bed room instead of the double queen. She said there weren't any available. Because I was being silly, I said "But it's our anniversary" and giggled as I was trying to kid around with her as we started feeling uncomfortable with her. She responded "I can't make one appear just because you want one". After that, we just stood there in silence kinda stunned. As we were walking away I told my husband that I couldn't believe how rude she was and that we were not used to that treatment there. We complained to the manager and not sure which one as we were told that the front desk manager had already gone home and we were given the name of a person that sells blocks of rooms for big events etc... Later on that evening, we went by the front desk on the way to our room and asked the young man at the desk if there was an envelope addressed to us left by the manager. In a rude manner he asked what our name was and I told him. He rolled his eyes and obviously knew that we had complained earlier. It was disappointing that instead of making it worse, he wasn't doing all he could do to prove us wrong about the rude treatment we were getting and had gotten earlier. As we stepped away from the desk, I told my husband that I couldn't believe that he was rude to us as well. He shouted back to us and said "Oh rude because I asked for your name?" I said "No, because your attitude towards us was rude". He said "Oh just like you were rude earlier?" I told him that we hadn't been rude to the girl at the front desk and made a noise like I was in disbelief and he mocked me by making the same noise about 3 times!!! I asked him what his name was and he said his name was "Freedom". My husband and I have traveled all over and stayed in hotels, motels, travel lodges etc and have never been treated that way EVER!! It breaks my heart because it gives us such a bad taste in our mouth, I won't be back there and I will tell anyone that wants to stay there our experience. Word of mouth...