California Custom Sounds — Attraction in West Carrollton

Worst experience I’ve ever had at a car-related place. Quoted me $425 for an install of a unit I bought online, ignored all emails I sent requesting a quote and providing information/instructions for the install itself, then charged me $709 because it took them five hours versus the quoted three (they had my car for a total of 8.5 hours though).

Everyone online says they completed the same install in the same vehicle from home with no experience in about three hours or LESS…I confirmed this was accurate later when fixing their shoddy work by essentially doing a complete RE-install in about 2.5 hours (all elements were installed in the wrong location: the USB port was dangling from a random spot under the cupholder area instead of inside the center console as directed, and the microphone was not concealed as also directed in the instructions I provided with the unit (for the record it works great when hidden behind the air vent ☺️). I was refused a refund of the difference in what I was quoted versus what I paid even though it was THEIR negligence that caused the job to take longer than expected, and the reason for it being done incorrectly. In reality, I should have requested a FULL refund, but I didn’t… I reasonably compromised for a partial refund even though 95% of the work was done incorrectly.

Essentially, they thought they knew better and winged it versus reading/watching the instructions/video I provided, the work was done incorrectly and in an unreasonable amount of time, and the only solution offered was to take my car again even though I had already fixed the install myself and simply requested a PARTIAL refund of the excess amount past what was quoted. Offering free labor OR issuing a partial refund is essentially an equivalent/reasonable business loss for your own mistakes, no? But yeah you guys went above and beyond lol…

Terrible customer service, super unprofessional business, and shoddy work overall. HIGHLY regret bringing my car here as it caused a bigger headache than it would have been to just do the install myself instead of paying $709 for it to be done incorrectly.

Edit after their very late + defensive response: My credit card company did in fact side with ME and issued a partial credit for the difference between what was quoted/charged. That’s all I originally requested for work done INCORRECTLY due to instructions being ignored, so…problem solved. You go above and beyond yet don’t even reply to customer emails, ignore provided instructions that I was PAYING you to follow, or take simple accountability for incorrect work and issue a partial refund…grow up and admit your mistakes lol, bunch of petty...

This is the laziest service I have ever received. I went in for a simple car radio install. I made an appointment and dropped my car (and the new radio) off when the store opened, as instructed, and after waiting for almost 7 hours, I was finally able to pick up my vehicle. Everything worked fine for the first day after the install. By the second day, the radio simply stopped turning on. I tried troubleshooting first before calling the store back and immediately noticed that the kit was loose and I could easily wiggle the kit and the radio around within the alotted space. I then called the store and explained the problem. Instead of immediately inquiring about when I could bring it in to fix the problem, they began criticizing the quality of my radio and saying that “it wouldn’t be the first time they had seen one stop working within a day or two”. They then said they would try to fix it in a few days but that it was probably just a bad radio. I decided to take everything apart myself because I was no longer interested in doing business with them. Once I could fully view the radio compartment, I noticed that only three out of the four screws were actually in place to secure the kit and no screws were in place to secure the radio itself into the kit. After removing the screws and looking at the back of the radio, the cables had simply fallen out of the power inlet, probably because it was moving around freely while I had been driving. After securing the cables, the radio turned on and was working fine. The shotty mechanic was nice enough to put the screws he was supposed to use for the installation back in the radio’s box. I reinstalled the radio correctly myself and it is now working fine. I paid $160 for bad service and unnecessary judgment from the store’s employees. Regardless of the quality of my radio, I am a paying customer and expect quality work. I paid to have only 3 out of the 6 necessary screws put in place for a proper installation and to have the inevitable problems following blamed on me. It’s safe to say that I will NEVER be doing business...

First of all, I would like to apologize to California Customs for not writing this review sooner. I honestly thought I had praised them years ago on here.

I've done both the "buy everything from them" & "scour the internet for best prices" route. I have had 4 vehicles worked on here. Nothing extravagant, just basic head unit replacement, back-up camera install, and remote starters. No matter what the request, they are eager to please, professional, polite, and just people that you want to trust. The communication they provide is extremely welcome too. I told them I was never in any rush, take your time and get it done when you can. All that I ask is that you call me far enough in advance to make sure my wife can give me a ride.

Oh, and the most recent install they did for me, I bought an amp physically too big for my truck and the location I wanted it installed. They called and explained the situation and gave me options to either do a custom install or a different amp. When I decided on the new amp, they made sure that I only bought one that met my needs; they didn't try to up-sell me or go overboard. And they were able to install it inside the dashboard so that it was completely hidden. Total win-win for me.

It really is true what they tell you, you will save money buying everything from them because of the discount in labor they provide. Literally hundreds of dollars in savings. I know I am not going to waste my time searching online for low prices anymore. If they don't have the head unit you want in stock, they will order it.

I honestly cannot say enough good things about this place. Their integrity impressed me and the ease at which it is to do business with them amazes me. I can't imagine getting better service elsewhere. If I ever need another install of anything in their repertoire, I am not even going to bother considering...