Turkovich Family Wines — Attraction in Winters

Not going to lie, we liked the wine we liked the establishment, so much that we joined as members and visited frequently. After a couple bad experiences we decided to cancel. The last time we visited we had a party of 12 celebrating a college graduation, we arrived and after not even 5 minutes they asked us to move outside, we were like ok. After being outside for only approximately 30 minutes the manager came outside and asked us to keep it down, they said we were laughing too loud, they said memb toers inside were complaining about the noise coming from outside (us) we said ok. A couple people from our party went inside and confirmed, they heard no noise from outside. I went inside and noticed it was louder inside than it was outside. Remind you, we were the only ones outside. After that I said let's cancel our membership and get out of here, obviously we don't fit the profile for valued members. So keep in mind, if you want to visit winters and have a nice quiet evening, Turkovich is nice, if your looking to have fun,...

We walked in to see if you needed a reservation to do a tasting, since we were downtown for an event, and the employee told us they currently had seating on the patio. My husband and I walked in the direction we were directed to walk, and this blonde lady yelled, “excuse me! Can I help you?!” In this incredulous, over-the-top voice. I understand if there was a miscommunication with her co-worker, and they’re full and not taking walk-ins, but the way she approached it was way too aggressive. She even asked “are you meeting someone!?” in a super condescending tone. We only walked back there because we were told to do so. It almost felt like we were being treated like vagrants barging in off the street. We’ve been to many tasting rooms/wineries that were way more gracious when they didn’t accept walk-ins. We definitely won’t be going back. It’s a shame, because we really wanted to try...

The staff here lacks any sense of customer service. Evidently, they think acting in a non-welcoming manner is the way to gain business. Not happening. My mom and I went for a tasting with relatives last March and we all joined the wine club. Each time we’ve gone in to pick-up our wine selections, the staff displayed ZERO FRIENDLINESS OR GRATITUDE!! PATHETIC!! I can get a glass of my favorite at a local restaurant and my mom isn’t a fan any more of any of the selections. Being from Davis and knowing a lot of people here (some who have been interested in jointing the wine club), I will spread word to anybody and everybody to not only never join the wine club but to never go for a tasting. How hard is it to be friendly to customers? Evidently to the staff here, it is very hard. A real shame. Another example of how today’s society is so messed up. Common courtesy is...