MIKAZUKI WATER PARK 365 — Attraction in Đà Nẵng

Anti-customer practices are rampant. Been coming here all the times for a long long time, since it's first opened. Yet the management just keeps finding new ways and pricing strategies to exclude existing customers. The bad and inconsiderate practices are numerous. After my first visit, I asked if they have a monthly/quarterly membership program, and suggested they install water coolers in the private onsen areas for their customers. Both requests took them a year to implement. Meanwhile, they started to remove the post 5pm discount (onsen ticket used to cost 200k Vnd, and 150k after 5pm, since they used to close at 8pm), then this month March 2023 they removed the onset separate ticket completely. If you dont like their waterpark portion and only come for onsen, they will not OPEN to you. And the membership? They just started that as well. Except it's only applied to families with 2 parents and 2 kids. If you have 3 adults in your party, sorry they dont accept that. If you have 3 kids with you, and you being a single guardian, they wont let you in either. Now they also close the facility at 7pm. Back when they had closed at 8pm, they actually start turning off all running waters and heaters at 7pm, 1hour before closing. I asked that they kept the water on for their customers many times to no avail. Management is simply ignorant of customers's needs and feedbacks. Instead they try vain and ridiculous experiments that I and many found harder and harder to accept. My requests to meet management in person, or to share feedback with any manager online all ended up in dead ends. They are simply out of the loop. They have zero management experience, let alone managing an onsen facility. I doubt anyone in this management team actually know anything about onsen. This onsen facility used to be my most delightful experience. I showed it and the onsen experience to many friends and family members and we all had great experience. But now I no longer see this place as welcoming and relaxing. I promise not to visit this place again, until a better management replaces the current incompetent and ignorant one. I would rather not going to onsen, and staying at a different hotel/resort rather than supporting the plethora of insensitive and damaging management at this place. The onsen was great. But the management just keeps ruining...

I visited as Hotel guest of the mikazuki resort. At a first glance this is a good water park from the design perspective. However there are many things that negate it to 1 star effectively: the lifeguard army (you can also call them fun police) has an opinion just about everything you do. Annoying... the weight and height limitations of the slides are too strict and frankly they are stupid too. A certain weight combined with certain height when you anyway need to use the double rings and accompany the child is stupid. Sorry to say so but plainly stupid. My son is 127cm and 29kg which violates minimum weight for the slide by 1 kg again the weight limits are stupid. I am above on the other hand but my son who is too light and me who is too heavy cannot go together. My toenails rolled up. In other words a shitshow so after you realize you cannot use the slides all that is left is the baby play area with 3 mediocre slides and a wave bath with small waves. How boring. So here the fun police kicks in in ways you are supposed to walk or play. Also in the wave bath onsen on top has too little spots for putting your stuff play area for kids is ok for 1-2 hours but even here the fun police is coming to remind me not to lay down in the kids area to read while watching the kids. Also my kids got reminded to not run. Haha. No fun allowed here.

While it could have been great, please work on realistic rules for height and weight and advertise them beforehand. Please, Keep the place in shape.

For all potential goers, especially international kind: go to the pu quoc aquatopia park. This is how a water park is...

Total disappointment – complete waste of time!

Luckily, we only went in the afternoon and didn’t book the overpriced hotel next door. The water park, which is also open to the public, is honestly a joke – especially for families with kids who just want to have fun.

The changing rooms look like they haven’t been updated in decades – old, cramped, and uncomfortable. The water in the indoor area was freezing cold, making the whole experience pretty unpleasant.

As for the slides: There are only two big indoor slides, and kids must be at least 120 cm tall AND weigh 30 kg – the other one even requires 40 kg. My 10-year-old son was extremely disappointed. He met the height requirement but not the weight – which is incredibly frustrating. What 120 cm tall child weighs 40 kg?

Even more confusing: One of the slides allowed single or double riding, but we weren’t allowed to go together, even though our combined weight clearly met the requirement. Makes no sense.

Staff speak zero English, couldn’t explain anything, and just kept saying “No” without any reasoning. Completely unhelpful and not kid-friendly at all.

Then hot onsen – what a joke. two lifeguards, constantly telling the kids off for every little thing. They weren’t even allowed to briefly put their heads underwater. What are they supposed to do – just sit still??????

The outdoor area was nothing special either – only a few tiny baby slides, and again, the water was freezing. No attractions for older kids at all.

Conclusion: Unfriendly to children, disorganized, illogical, and absolutely not recommended. We definitely won’t be...