Hôtel RALF — Hotel in Alger-Centre

total lack of professionalism, i emailed the hotel a week ago, and still no answer

ENG/FRA Good stay overall, but the front desk experience was unacceptable – I do not recommend this hotel

Breakfast was tasty, although the selection was limited and the same every day. The restaurant staff were polite and the housekeeping team was very kind and helpful. The location is also convenient.

However, the front desk ruined our experience: – At check-out, the receptionist Siahi Sophia demanded a tourist tax of 500 DZD per person per day, while all major booking sites (Expedia, Hotels.com, Booking, etc.) clearly state 200 DZD. – When I showed her the proof, she shouted at me, cut me off repeatedly, spoke to me with open contempt, and even almost refused to give me her name so I could file a complaint. – She provided no written evidence of the higher rate and did not even offer a simple “have a nice day.” – I had to threaten to call the police before she finally applied the correct 200 DZD rate—while making it sound as if she were granting me an “exception.”

Additional issues: – At check-in, another receptionist first claimed we had booked 2 single beds when in fact our confirmed reservation was for a premium room with a view. – The hotel advertises a rooftop bar with music and a gym, but both were under construction and unavailable.

This scene, marked by aggression and complete lack of professionalism, completely spoiled the end of our stay. I will never return to this hotel and cannot recommend it to anyone while such behavior is tolerated.

Séjour correct, mais réception choquante – je déconseille cet hôtel

Le petit-déjeuner est bon, même si la variété reste limitée chaque jour. Le personnel du restaurant est correct et l’équipe chargée des chambres est très gentille et serviable. La localisation est pratique.

En revanche, la réception a complètement gâché notre expérience : – Lors du check-out, la réceptionniste Siahi Sophia a exigé une taxe de séjour de 500 DZ par personne et par jour, alors que tous les sites de réservation (Expedia, Hotels.com, Booking…) indiquent clairement 200 DZ. – Quand je lui ai montré la preuve, elle a carrément crié sur moi, m’a coupé la parole à de nombreuses reprises, m’a envoyée promener et a même presque refusé de donner son nom pour que je puisse me plaindre. – Elle n’a présenté aucune preuve écrite de ce tarif « officiel » et n’a même pas eu la politesse de souhaiter une bonne journée. – J’ai dû menacer d’appeler la police pour qu’elle applique finalement le tarif correct — tout en insinuant qu’il s’agissait d’une « exception ».

De plus : – À l’arrivée, un autre réceptionniste a d’abord affirmé, à tort, que nous avions réservé 2 lits simples. – Le site de l’hôtel annonce un rooftop avec musique et un gym, tous deux en construction et donc inaccessibles.

Cette scène, d’une agressivité et d’un manque de professionnalisme inacceptables, a complètement terni notre séjour. Je ne reviendrai jamais dans cet hôtel et ne le recommanderai à personne tant que de tels comportements...

ENG/FRA||||Séjour correct, mais réception choquante – je déconseille cet hôtel||||Le petit-déjeuner est bon, même si la variété reste limitée chaque jour. Le personnel du restaurant est correct et l’équipe chargée des chambres est très gentille et serviable. La localisation est pratique.||||En revanche, la réception a complètement gâché notre expérience :||– Lors du check-out, la réceptionniste Siahi Sophia a exigé une taxe de séjour de 500 DZ par personne et par jour, alors que tous les sites de réservation (Expedia, Hotels.com, Booking…) indiquent clairement 200 DZ.||– Quand je lui ai montré la preuve, elle a carrément crié sur moi, m’a coupé la parole à de nombreuses reprises, m’a envoyée promener et a même presque refusé de donner son nom pour que je puisse me plaindre.||– Elle n’a présenté aucune preuve écrite de ce tarif « officiel » et n’a même pas eu la politesse de souhaiter une bonne journée.||– J’ai dû menacer d’appeler la police pour qu’elle applique finalement le tarif correct — tout en insinuant qu’il s’agissait d’une « exception ».||||De plus :||– À l’arrivée, un autre réceptionniste a d’abord affirmé, à tort, que nous avions réservé 2 lits simples.||– Le site de l’hôtel annonce un rooftop avec musique et un gym, tous deux en construction et donc inaccessibles.||||Cette scène, d’une agressivité et d’un manque de professionnalisme inacceptables, a complètement terni notre séjour. Je ne reviendrai jamais dans cet hôtel et ne le recommanderai à personne tant que de tels comportements seront tolérés.||||ENGLISH||Good stay overall, but the front desk experience was unacceptable – I do not recommend this hotel||||Breakfast was tasty, although the selection was limited and the same every day. The restaurant staff were polite and the housekeeping team was very kind and helpful. The location is also convenient.||||However, the front desk ruined our experience:||– At check-out, the receptionist Siahi Sophia demanded a tourist tax of 500 DZD per person per day, while all major booking sites (Expedia, Hotels.com, Booking, etc.) clearly state 200 DZD.||– When I showed her the proof, she shouted at me, cut me off repeatedly, spoke to me with open contempt, and even almost refused to give me her name so I could file a complaint.||– She provided no written evidence of the higher rate and did not even offer a simple “have a nice day.”||– I had to threaten to call the police before she finally applied the correct 200 DZD rate—while making it sound as if she were granting me an “exception.”||||Additional issues:||– At check-in, another receptionist first claimed we had booked a 2 single beds when in fact our confirmed reservation was for a premium room with a view.||– The hotel advertises a rooftop bar with music and a gym, but both were under construction and unavailable.||||This scene, marked by aggression and complete lack of professionalism, completely spoiled the end of our stay. I will never return to this hotel and cannot recommend it to anyone while such behavior...

Our experience with Ralph Hotel was extremely disappointing and unprofessional. Initially, we were welcomed warmly, and the staff assured us that they would send the partnership contract via email. However, despite following up multiple times, we never received anything. Each time we called, we were given vague promises that the contract would be sent soon, but it never was.||||Frustrated by the lack of response, we decided to visit the hotel in person again. Shockingly, the lady who had initially received us refused to meet with us and sent someone else instead. We were then told that the hotel does not sign contracts with travel agencies — a completely different story from what we were led to believe. This kind of behavior is not only misleading but also highly unprofessional for a hotel that claims to uphold a high standard of service.||||Such dishonesty and lack of transparency are unacceptable. I would strongly advise against partnering with or staying at...