Paradise Country Farmstay — Hotel in Gold Coast City

We recently stayed two nights at Paradise Country Farmstay in a family eco tent. The tent itself was comfortable, featuring an ensuite bathroom, a queen bed, and two bunks. Our kids especially loved the sunrise and sunset farm activities – definitely a highlight of the stay.||The tent had a pedestal fan which was very helpful on the first night, as it was quite hot. On the second night, we had rain and storms. There was only a small leak in the ensuite from water pooling on the roof, which was manageable. One thing to note – there are very few power points, so if you’re bringing multiple devices, it’s a good idea to pack a power board.||Dining options are extremely limited. Dinner is only available on Friday and Saturday nights, which isn’t clear when booking. Breakfast was included in our stay. We were originally told it would be a plated meal, but it turned out to be a buffet – a pleasant surprise.||The location is fantastic if you're planning to visit the Gold Coast theme parks – they’re all close by, which made things very convenient.||However, the communication from the accommodation was disappointing. We were originally meant to arrive on a Sunday during Cyclone Alfred. Thankfully, I had been monitoring their social media and saw a post on the Thursday before saying they would be closed until at least Monday. We never received any direct communication from Paradise Country about the closure. Had I not seen that post, we would have arrived to find the gates shut. Their phone lines were also down, which led to a frustrating loop of automated messages, and there was no response to emails – a major letdown in terms of guest communication.||Dining arrangements were also poorly managed. I had booked dinner for the Sunday and Monday nights months in advance through their website. Less than a week before arrival, I received cancellation emails for both bookings with no explanation. I called the number provided, left two voicemails, and never heard back.||While the farmstay itself has charm and a great location, the lack of communication and limited dining options left us disappointed. Hopefully, these areas improve, as the overall concept and setting have...

Farm stay tent and bed was comfortable, has everything you need, including a car park out the front which was good if you need to carry bags inside.

Unfortunately that’s where the comfort stopped for us. Staff across all areas, excluding a few genuine customer service gems, it seemed that most employees either didn’t want to be there or have been enabled to continuously be aggressive or rude to paying customers. Bit my tongue a few times. No ‘country’ hospitality to speak of.

Inconsistent timing of shows that lack the bare minimum entertainment of kids and don’t even provide what they advertise. One in particular was supposed to go for 20mins…I timed it at 6mins.

We were up early to participate in the first activities, which is great when you have a young kid excited for the day ahead. On a side note, breakfast buffet was a hit. basic hot breakfast choices but done well. what is lacking is once you've completed the those first activities, you have to wait quite a while until another activity is open or available. Not even the cafe next to the playground is open. A missed opportunity to not only provide a service for paying guests, regardless of off peak timing, but also to make money as a venue. I guess all the grumpy staff wanted to sleep in.

In conclusion I feel that as it’s not a busy time of year and a wet weekend, they didn’t put the effort into their guests. No discounts on cost, only on the over all experience we take home with us. As a management, I would overhaul the customer service and create a welcoming environment to goes with the beautiful country...

Family EcoTent with an ensuite Experience Review

We had an incredible stay at Paradise Country Farmstay on the Gold Coast on November 9, 2024. We booked a Family EcoTent with an ensuite, and it was a fantastic experience for our family. Initially, we were a bit concerned about the hot weather, but the tent’s air conditioning and ensuite shower made it perfectly comfortable, especially with young kids.

One of the highlights was the exclusive sunset and sunrise activities offered only for farmstay guests. The limited number of people allowed everyone to enjoy a more personal experience with the animals. Our 4-year-old was thrilled to feed kangaroos, cows, and goats, and he especially loved the egg collection and cow-milking activities. The on-site playground was also a hit for our little ones.

The buffet dinner was a treat, with plenty of non-vegetarian options, including dishes like butter chicken and chicken korma with rice. There were also kid-friendly options, such as pasta, spaghetti, chicken nuggets, fries, and ice cream. The evening fire pit was the cherry on top, with marshmallow roasting that the kids enjoyed immensely.

This farmstay is also a great option for kids with special needs, such as autism. The small group size made the activities comfortable and accessible for all children, creating a relaxed environment.

If we had one suggestion, it would be to add more vegetarian and vegan options to the menu. But overall, we had a wonderful time, and we’re already looking forward to booking...