Burke & Wills Motor Inn - Moree — Hotel in Moree

Should have known this wasn’t going to be a great experience when they said they didn’t have our booking.. despite booking online and it was sitting on the desk in front of them. The manager (I assume), stated “Just because you booked online, doesn’t mean we have it” Understandably we saw through the website a nice newly renovated room with updated facilities.. unfortunately what we got was a step into the 60s.. with very dated linen, a toaster and kettle but no crockery or cutlery, and bugs.. lots and lots of bugs.. all well and good to deal with a moth but we were getting jumped by crickets and earwigs, and having a baby cockroach in the bed. There is no excuse for this at all. We tried to ring the reception via the phone provided and the instructions left in the room.. however the phone in the room was disconnected.. and we saw in the book that reception closes at 9pm..being 8:45pm we made our way down to reception.. which was closed.. at 8:30pm according to the door sign. We used the after hours phone to call someone out to talk to.. originally asking for bug spray which we were rudely interrupted “there’s bug spray in the room” then received a lecture on how there are bugs everywhere here and it has been all over the local news.. unfortunately after driving 12hrs I don’t have the gist of the local news. However we were apparently “lucky” that we didn’t have mice because some of the other rooms have them... not really giving the motel good advertising there.. Walking back to the room all the outdoor lights abruptly turned off.. maybe we touched a nerve with complaining.. got back into the room and came to the conclusion that we couldn’t stay here. If I wanted bugs crawling over me I would have gone camping under the stars. We decided to drive another hour to the next town. I would have contacted the staff directly but after the poor and rude customer service I wasn’t going to waste my breath.

Save your money and drive...

We Decided on this motel, as we had very little time to find one and didn't plan on stopping here. We were just travelling through to Adelaide from Brisbane and were planning on driving further, however I got pretty tired along the way and needed to rest (as the sole driver). Unfortunately, we should've done more research and read the reviews 😔 PROS: -They have a Massive pool, it looked clean & well looked after. -The grounds were lovely, green trees and grass, nice open space to relax and take in the view. -The Manager was super friendly and a great host. -We didn't stay for food, so can't really comment on that.

CONS: -We had to change rooms as soon as we checked in after realising it hadn't been cleaned properly- Manager was great and changed us straight away. -2nd Room we got put into was not cleaned at all either. Bed was made, but pillows, mattress and mattress protector were stained with yellow marks and other body fluids 🤮 -Sheets were really thin and super itchy, I couldn't sleep because I was itching so much!! -Shower had soap and chemical stains/marks still on the shower screen, sink & bathroom cabinets. -Dust on pretty much every surface, dead bugs in the window sills and crevices. -Massive Cockroach found on the floor behind the bathroom door 😞

-Was gonna ask to change rooms again, but figured the standard would all be the same.. As someone who has worked as a mine site/BnB cleaner, I would highly recommend the cleaners be retrained and lift their game. Pretty poor effort on their part! Unfortunately that was the only let down.

Overall, we couldn't wait to leave and will most likely...

The staff were very obliging & friendly & did all they could to help us. The first room was not at all what we had booked, so they moved us to a better one. However after a hot day and long drive you cannot have a cool shower. The water runs hot through the roof & does not cool down, it was too hot to get under even though out of the cold tap. So I had a swim in the pool instead. (Leave your cool shower til the morning!!) The toaster only worked if I held down the slider knob. There was only 1 teaspoon and 2 cups & some glasses. No plate or knife for the toast so why provide a toaster. A tea towel but no detergent or cloth to clean up. The hairdryer was in a holder but the holder was not connected to the wall. The connection points to the holder had black grease on them, what a mess!! Hubby had to hold the holder up so I could use the dryer, and tried not to get the grease on him. The bed was comfy. The meals in the restaurant are nice, but quite pricey. (Order the entree as they’re generous & filling). The pool is great but there was no pool towel in the room. The bath towels were very thin & old looking. Freezer had no door so didn’t work, therefore no ice tray.|I think someone needs to check everything in the rooms & do some maintenance. Maybe too many rooms for them to look after properly.|There was room for our trailer & car which...