Boat Harbour Studio Apartments & Villas — Hotel in Urangan

I’ve stayed in many places in the Bay , but this was the most enjoyable and relaxing . |The managers Michael and Amber are wonderful , they interact with their guests and make sure you have everything you need - nothing is a bother to them , |The grounds and gardens are simply stunning ( and well looked after ) there is a lovely shaded bbq area and pool ( which we took advantage of many times in our stay ) |The accomodation has lots of wood to its structures with a private verandah to each choice of accommodation ( very relaxing ) |The rooms are compact but big enough with everything you need - a comfy bed, great shower, air con , great kitchenette to cook meals and very clean rooms - we loved the veranda and ate every meal and sipped our cool drinks out there with feet up :) , taking in the relaxed atmosphere of chirping birds , beautiful gardens and wooden structure surrounds |You can walk across the road to the beach and have a swim or a picnic in the shaded parks , also if you love fishing go throw a line in on the rock wall ( we caught a few :) |You can also walk to the mariner which has some great restaurants, eateries and the local club . |The Urangan fisheries is about a 5 minutes walk and they sell fresh seafood to the public - There is a shopping centre with Woolies , chemist, bottle shop, fuel, newsagent ect about 5 minutes drive away . |This is the quieter side of the Bay , for those who want to relax, swim , fish and eat , |Thank you Michael and Amber for a very relaxing and enjoyable holiday in the Bay , you are amazing hosts , we hope to be back soon , four days just wasn’t long enough| We totally recommend this accomodation to everyone - from singles, couples...

Extremely Disappointing and Unprofessional Experience. Raciest place

We booked this property through Booking.com, where it was clearly advertised as suitable for 3 adults with an extra charge. The listing stated there would be 1 king bed and 1 queen bed—two beds in total. We also submitted a special request via Booking.com to confirm this arrangement, and it was approved.

After traveling all the way from Brisbane, we arrived to find that our booking had not been processed. The woman at the reception told us they were “too busy” due to it being the end of the month. She also informed us that the extra bed was not available and took no responsibility for the miscommunication. Instead, she dismissed Booking.com as a “third-party” and claimed it was irrelevant to them—despite using it to advertise the property.

What made the experience even more uncomfortable was her unprofessional and discriminatory behavior. She asked where we were from, despite us providing all the necessary information during booking. This felt inappropriate and left us feeling that her treatment of guests may depend on where they come from, which is deeply concerning.

It’s unclear who manages their online bookings—there seems to be a clear disconnect between what’s advertised and the actual service provided. Unfortunately, this staff member is damaging the reputation of the business with her rude and dismissive attitude.

I would not recommend this place, especially if you expect respectful and...

Shocked that someone like Freddie is in charge of running a business. Booked a room months in advance, paid for, for a family member. This family member called up for the booking reference the day before to be rudely told that this booking was cancelled and that they were fully booked out. When I called and spoke to Freddie, he was dismissive, rude and wanted to wipe his hands clean of a clear problem with someone double booking a room. Freddie was adamant that booking.com had cancelled it and there was nothing he could do. When I went on to my booking on booking.com, the booking was confirmed and still active. After multiple phone calls and requesting a full refund, Freddie said ‘fine have the room’. Freddie would benefit greatly from proper business management training and customer service skills—because at present, both are sorely lacking. Only 1 star is for Nicole who was lovely...