Alpenresidenz Ballunspitze — Hotel in Galtür

On our last day of à week's stay I was outraged by the behaviour of a hotel owner. The absence of emergency plan, unwillingness to solve the raised problem and obsession with own profit destroyed all the positive impressions of the whole holiday. Here is what happened. ||||In the evening (around 8:30 pm) my husband and I felt the toxic smell of burning plastic in our room, it turned out that it was coming from the bathroom. I quickly grabbed all our valuables while my husband rushed to the reception to let them know that there was smth burning either in the bathroom or in the attick as our room was on the last floor. There was no electrician in the hotel so the owner's son arrived to check the premises. It took him 15 minutes to find out what was wrong. It turned out the wires of the fluroscent lamp were burning. So he dismantled the lamp and we went downstairs to the reception. The room was filled with acrid smell. We opened the balcony door as there was no proper air extraction system in the bathroom. At the reception we asked if we were going to be given another room as it stinked so much. We were told there were no rooms available and we had to sleep in our room as their electrician told on the phone that the burning smell was safe!!! The other suggestion was to spend 30--60 minutes in the lobby and wait till the smell airs away. We spent that time and honestly the bathroom was still filled with that terrible smell in the morning, we had to go to the spa zone to take a morning shower. The owner didn't care that we had a child who had to go to bed and actually didn't need to breathe the fire smell. The owner didn't seem to be willing to help. What she offered was pathetically 20% off the spoilt night. No apologies were given. They didn't care that in fact it could cause a fire or that it could have started at night and we could have suffocated in toxic smell. All the owner was thinking about was her own profit. I wonder if we were not in the room and the actual fire started where we would spend the night? Outdoors? Why to sell all the rooms and not have a spare one for an emergency? ||||So if safety is of importance to you, don't book your room there. There is no emergency plan...

I could not have anticipated how great a stay my adult daughter (19) and I would have for our 8 nights at Alpenresidenz Ballunspitze.||||We had two single rooms, which we quite spacious with bed, desk, bathroom and two separate areas for clothes. The rooms were either recently renovated or immaculately maintained as they could have been new.||||Housekeeping tidied the room daily and checked soap dispenser etc was full.||||Location is excellent, one stop on the bus from Silvapark ski resort, 15 minutes on the bus to Ischgl (where we skied most days). (Alpenresidenz Ballunspitze is the second stop heading to Ischgl, so you always get a seat.)||It is a short walk to Galtur village centre and supermarket.||||Breakfast and dinner were included and were fabulous.||||Breakfast is a buffet, with an amazing selection of muselies, plus cereals, breads, cheeses, cold cuts, bacon, eggs, sausages, yogurts, juices etc.||||Dinner was appetizer and salad buffet, soup or smoothie, main course (chosen from 6 options), desert and cheese buffet. Everything was delicious.||||There was also cake, fruit and cold cuts put on each afternoon from 2:30 - 5pm, with plenty for everyone.||||The staff were all wonderful, friendly and helpful.||||One final aspect that did not apply for us but looked to be amazing was the way Alpenresidenz Ballunspitze caters for kids.||||They have activities on every day and every evening, with three or four age groups. This looked to include essentially day care for the littlest ones while the rest of the family ski.||||There are kids meals, drinks and desserts every night all buffet.||||So I guess the only time Alpenresidenz Ballunspitze might not suit is if you preferred not to share your stay with many many families and children eg perhaps a honeymoon.||||Overall an amazing stay, and would totally recommend. Being from Australia not sure if we will be back to Ischgl/Galtur, but if we were we would not want to stay...

I could not have anticipated how great a stay my adult daughter (19) and I would have for our 8 nights at Alpenresidenz Ballunspitze.

We had two single rooms, which we quite spacious with bed, desk, bathroom and two separate areas for clothes. The rooms were either recently renovated or immaculately maintained as they could have been new.

Housekeeping tidied the room daily and checked soap dispenser etc was full.

Location is excellent, one stop on the bus from Silvapark ski resort, 15 minutes on the bus to Ischgl (where we skied most days). (Alpenresidenz Ballunspitze is the second stop heading to Ischgl, so you always get a seat.) It is a short walk to Galtur village centre and supermarket.

Breakfast and dinner were included and were fabulous.

Breakfast is a buffet, with an amazing selection of muselies, plus cereals, breads, cheeses, cold cuts, bacon, eggs, sausages, yogurts, juices etc.

Dinner was appetizer and salad buffet, soup or smoothie, main course (chosen from 6 options), desert and cheese buffet. Everything was delicious.

There was also cake, fruit and cold cuts put on each afternoon from 2:30 - 5pm, with plenty for everyone.

The staff were all wonderful, friendly and helpful.

One final aspect that did not apply for us but looked to be amazing was the way Alpenresidenz Ballunspitze caters for kids.

They have activities on every day and every evening, with three or four age groups. This looked to include essentially day care for the littlest ones while the rest of the family ski.

There are kids meals, drinks and desserts every night all buffet.

So I guess the only time Alpenresidenz Ballunspitze might not suit is if you preferred not to share your stay with many many families and children eg perhaps a honeymoon.

Overall an amazing stay, and would totally recommend. Being from Australia not sure if we will be back to Ischgl/Galtur, but if we were we would not want to stay...