Hotel Zürserhof — Hotel in Gemeinde Lech

Six Stars We visited Zürserhof on a ski trip with our two sons on the recommendation of a friend who has the best travel advice of anyone we know. His batting average remains unblemished: Zürserhof was fantastic in every way.

The location in Zurs turned out to be fantastic since it had the best snow of all the interconnected mountains on account of having the highest elevation. It is a short walk to the lift. The in-house Brandle ski shop had all the gear we need. (Note: The sister shop of the same name near the gondola was simply amazing at fixing our sons' boots.) The ski lockers for storing skis had the added bonus of heated boot lockers. The dining was fantastic, as was the dining room itself. One of the very best breakfast buffets we've ever seen. Dinners were terrific also, with the bonus of amazing salad and cheese bars. An extensive wine list with prices that were fair. What set the meals apart, however, was the service. The maître d' (Luca?) was amazingly attentive. All the servers were terrific also, with a special callout to one server who we had most often (name escapes us), but it would be hard to differentiate among the staff given how constantly stellar the service was, including at the comfy lounge. We frequently also saw family member owners checking in with guests (including us).

The rooms were terrific. Our sons stayed in a standard room, which was more than adequate for them. We stayed in a suite, which we really enjoyed also. Both had second toilets, which is a nice bonus. Our only nags would be my wife found the mattress a bit firm, the pillows could be a bit thicker, and we had to crack the windows at night to get the room as cold as we like (which is pretty cold), but that is typical to mountain accommodations everywhere we go.

What else? The front desk staff (basically, concierge) were very helpful in setting up off-property dining, sending a shuttle to pick us up, or whatever help we needed, before, during or even after our stay.

For reference, when we stay at hotels, we typically stay at properties at the Ritz Carlton level, albeit preferring boutique brands where you are a guest the staff remembers by name and the service a bit more personalized. Züserhof lived up to that expectation...

We have just returned from a fantastic stay at the Hotel Zurserhof. ||||This hotel is really spectacular both in terms of facilities but more importantly in terms of a level of service which is truly exceptional. The family Skardarasy who own the hotel have a level of pride in the establishment obvious in the attention to every detail, the extra effort every member of staff makes to ensure all guests are made to feel at home and the warmth with which every visitor is treated. ||||Christina, the reception manager, deserves particular mention for her unstinting efforts to ensure we had an absolutely marvellous holiday. From the time I started emailing reception to plan the trip, she was a wonderful source of information and support - nothing was too much trouble, and she personally answered emails early in the morning and late at night. We had a magnificent room with a view over the mountains, which was a fantastic treat. ||||The spa is truly exceptional and massage therapists Bianca and Viktoria were superb. The last time we visited the only suggestion I could think of for improvement was that some English magazines might be provided in the spa as well as German reading material. When we arrived to the spa relaxation area this time I found Vanity Fair, Elle, Glamour, The New York Times and many more.||||The location is ideal - genuinely ski in /out and the ski room and service run by Strolz staffed by knowledgeable and helpful staff, preventing any lost time in organising equipment. ||||What we liked best was the feel that we were truly welcome and the warmth and friendliness of the staff - without exception - thoughout the hotel. ||||This place is really one of a kind. We...

Our third year in this hotel and it continues to deliver the highest levels of service of any hotel we have ever stayed at in the world. I seriously have no idea how this is achieved so consistently, professionally and (apparently) cheerfully by literally legions of waitstaff, butlers, porters, cleaners, drivers, receptionists and even the proprietor, all of whom can call you by name within a day. The biggest minus of the Zurserhof is that in some ways it ruins every other place we stay - nothing ever measures up.||||We aren't fantastic skiers but once you can handle the Zurs mountains (when we started coming we found the skill threshold to get onto the easiest slopes in Zurs to be much higher than Lech) the slopes remain fairly uncrowded, particularly when the connection with St Anton is down. We skied for kilometers completely alone on groomed runs with the guides the hotels arranged.||||One disappointment this stay was that the hotel has stopped offering full board in its spectacularly high quality restaurant. This meant lunch is limited to al la carte with no buffet, even at the highest of high season, and most guests seemed to eat in other hotels. With the kids sent back to the hotel from ski school for food, the lunch room was deserted and it was unpleasant. The lack of the traditional full board option is probably a decision that should be...