Golden Lakes Village — Hotel in Froidchapelle

Good Points|The room itself was fine. Clean, nice shower. Good parking. Close to lake. And if there in summer, great for families on the lake for swimming, kite surfing. Some staff was kind and accommodated English.||The Bad |We booked this for 2 nights (30th & 31st Dec 2024). Online they advertised a NY package deal, 477EUR each night (948 for nights, (for 2 persons) which included:|1) hotel room; 2) a gourmet 5 course meal including soda/wine; 3) entertainment/a band; 4) brunch the next day; 5) a bottle of champagne in room.||We didn’t get what was offered, AND, the hotel conveniently took the description of the package off the website just before you could cancel (a week before); and when we arrived, not only could they not give us any written confirmation of what the package included, when we asked 5 different staff members, they all had different responses what the package included. , and we basically got no help from staff or management after asking repeatedly what we could do if they could not honor what they sold us.||Then, when we discussed it with the hotel, they conveniently told us that the package for NYE was more expensive than what was originally advertised when we purchased the package, and that we got it wrong. However, all evidence we had to prove that we did not get the package we paid for was removed from their website. And, even though 2 invoices they gave us demonstrated that they didn't deliver what they charged, they kept insisting that we got it wrong. Hence, we felt very deceived and overpaid a good 200 euros.|||CONCLUSION:|The hotel/grounds/villas are nice. HOWVER, avoid booking offers for dinner/all inclusion packages...

We stayed near here and decided to try the restaurant on the last night of our holiday. This is the worst experience I’ve ever had in a restaurant. The waitress took our drinks order first, then we had to wait 30 minutes for a menu. She came over to take our order and realised she hadn’t given us a menu. Then had to get the menus before she could take our order. I ordered macaroni cheese without the ham for my daughter. I watched the waitress who had served our macaroni cheese to the wrong table. Take it off the lady who had been eating it for at least 5 minutes, told her it was the wrong dish and bring her the correct macaroni cheese. Then it looked like she had the already eaten macaroni cheese replated. There was glass so you could see what was going on in the kitchen and brought out to my daughter. I wasn’t impressed and said so and they said it was a new fresh dish. It turned me off the whole experience as I sat there wondering and I came to the conclusion why did she have to take the macaroni cheese that was already being eaten off the lady and then there was not enough time to remake a fresh macaroni in between it being served. To say the least it was a disgusting experience hygiene wise. I still had to pay the bill of 50 euros and they thought giving us a tea and a fruit salad free made up for it! Disgusting and dirty to say the least. I’ve never met such a...

This is the worst place I have ever stayed! My vacation was ruined from the start. When we checked into the villa (4 bedrooms), we were given just one roll of toilet paper for a whole group of friends. At first, we thought it was a joke, but upon entering the villa, we were shocked! The villa was completely unprepared for guests: there was no toilet paper, toiletries, soap, or any other essentials. There were no bed linens or towels, and the beds were filthy, covered in pubic hair, urine stains, and without any bedding!

We paid almost 1000 euros for 3 nights and received a disgusting, unfit-for-tourists accommodation in a horrible condition! When we went to the reception to address the issue, the management was absolutely terrible! It was a Saturday evening, and we had nothing to live with—no toilet paper, which we couldn’t even buy until Monday!

After a long argument with the management, they finally came to the villa and said that the urine stains and pubic hair were perfectly normal! Moreover, they refused to make the beds, implying that we were expected to do it ourselves! We had to make the beds in a filthy state as if we were the hotel cleaners ourselves!

This was the worst experience of my life; the hotel staff seemed to be from another planet! I wouldn’t wish this place on anyone. Avoid it...