Mara Laguna - Belize Vacation Rentals by Vacasa — Hotel in San Pedro Town

Oceanview Condo with shared pool When you go to San Pedro is a significant impact on options and costs. This review is for the beginning of the high season. November 25th through December 5th. This specific property at the Mara Laguna, C102, was a fine stay versus the price point. There are other units on the property that may offer a different ambience. Our stay was a lengthy stay at 9 nights. This offered plenty of opportunity for miscommunication and annoyances to set in. Keeping an eye on the big picture, the stay was worth the price point. The condo design offers and entrance on the interior of the resort and floor to ceiling windows (very dirty however that flaw became a feature as we stop worrying about being seen with the curtains open) and sliding glass doors (which fail to smoothly open, however once again, this flaw became a feature as we couldn’t get out without significant effort…no one else could get in without significant effort thus offering an added level of security) facing the ocean. Your visibility of the ocean could be challenged by construction or debris. The days ONE through FOUR where for the most part flawless. The adjacent nature to the street and being street level offered a wide range of noises from the morning commute starting about 545am. By 615am EACH morning a single gentleman moving at a snail’s pace on bike would serenade your slumber with music across genre but sharing the same very loud volume. (BRING EAR PLUGS IF YOU ARE A LIGHT SLUMBER or ADVERSE TO EARLY ROUSING). By DAY FIVE through SIX we were awaken by CONSTRUCTION on the front porch of the unit, with a very aggressive jackhammering of concrete. (WE contacted VACASA with the complaint and they work to remedy the annoyance to our satisfaction.) Also by DAY FIVE we had exhausted the paper towels and toilet paper in the unit. I surmised that these things were replaced between stays but because our stay span a longer period between cleanings, they didn’t get replaced. By DAY 8 we learned these things could have been requested. We bought them from the local market (CULTRUAL IMMERSION OPPORTUNITY). The roadways of the resort area are without paving. This will change in the future as new larger water pipes are laid. The pool area with bar and restaurant were there. The bar was not open as the high season was just getting started thus no info on pricing or service. The restaurant was also closed during this period. The pool was available. The nice lounge chairs shown in some pictures with units associated with the resort were NOT present. The chairs that were available were broken and/or uncomfortable. This limited our ability to enjoy the very clean and well maintain pool. All in all we would stay here again as the proximity to other...

If I could give zero stars, I would. DO NOT book with Vacasa unless you want to be deceived, overcharged, and ignored. This was, without question, the worst booking experience I have ever had—a total bait-and-switch scam.

I originally booked this property through Expedia, expecting a simple, straightforward reservation. At no point was I told that my booking was being secretly redirected to VRBO and ultimately dumped onto Vacasa, a company with horrendous reviews and even worse customer service. Had I known this, I would have never booked.

Nonexistent Customer Service – You’ll Get Nowhere Once I realized what had happened, I immediately tried to contact Vacasa to cancel within their so-called 24-hour grace period. Guess what? No one answered. No returned calls. No help. And when I finally got through? They claimed I missed the deadline—even though I had been trying to reach them THE ENTIRE TIME.

And the host? Completely unresponsive. No replies to messages, no confirmation of check-in. Imagine showing up in another country with no way to reach your host. That’s the level of incompetence you’re dealing with here.

Overcharges & Hidden Fees – You’ll Pay More Than Expected The amount Expedia showed me did not match what I was actually charged. Suddenly, I had extra charges from VRBO and Vacasa that were never disclosed before I booked. When I asked about it, everyone just blamed someone else—Expedia blamed VRBO, VRBO blamed Vacasa, Vacasa didn’t care at all.

The Refund Scam – You’ll Lose Your Money When I finally forced them to cancel, they refused to refund the full amount. Vacasa only gave me 50% back, even though their own incompetence and lack of communication made the entire process a nightmare. They keep your money whether or not you actually stay.

Avoid at All Costs Vacasa is a shady, predatory company that traps you into a booking, ignores you when you try to cancel, and then refuses to return your money. The host could disappear, the property could be a scam, and Vacasa will not care.

Save yourself the stress, the financial loss, and the infuriating back-and-forth. Never book with Vacasa. Never trust a listing managed by them. And if you see a property connected to...

Nice location. Clean area that felt safe. House was good sized. I slept in the twin bed room. The beds were horrible. My whole body hurt everyday due to these hard, lumpy, sloping beds. There was only 1 pillow + a decorated pillow to sleep on. Any bed, in my opinion, needs at least 2 pillows for sleeping. Get rid of the decor pillow. No clue how the other beds were but we had a full house. I would also suggest having 2 lokboxes with main house door keys in them. One on front + one on back. We got locked out & manager didn't even gave a correct extra key to get in.

Overall house space was good. AC worked great. Tons of ants all over the kitchen counters, etc... Also the floors really needed cleaned. Right when we got there & walked barefoot on the tile, our feet were completely black.

Lots of hummingbirds & iguana on the back deck. We also saw several crocodiles in the Laguna area from the deck.

Nice distance to the above ground pool & walkable to a handful of places. Overall a great stay for the price & 6...