Hotel Las Américas — Hotel in Santa Cruz de la Sierra

This hotel is proof that the star rating is not necessarily accurate. While they list themselves as 4-star on their building and lobby, they are at best a 1-star. This hotel is clearly misrepresenting itself. It has dirty rooms, broken windows in the bathroom, open electrical wiring in some room sockets, and has filthy paint on the walls, to name a few. We didn't dare consider the free breakfast, as the other conditions were so poor. Our room looked out over the sex shop next door, and street traffic is loud well into the evening. We had two rooms, and one couple had to move to a third because their was so filthy. Yet, all three rooms we experienced were very substandard. ||||Central Santa Cruz is the location, and the neighborhood is a little neglected as well. The blocks immediately around the central square are acceptable, but clearly the community beyond is lacking in charm. We've been in poorer cities that had more comfort and charm....

I'm not a huge fan of Santa Cruz de la Sierra itself but this hotel was nice. My room was clean and comfortable and had a nice selection of complimentary toiletries etc. There was an in room safe, fridge stocked with usual minibar goodies and wifi is good throughout the hotel.||The bathroom was dated but adequate and the shower was hot and powerful but I found it a bit strange that there was an internal window in my bathroom - I looked like it faced into another room, it was frosted and I never actually saw anyone through it but I covered it with a towel when I was in the bathroom just in case. ||Our breakfast was included and there was a good selection of bread, cheese, fresh fruit, cereals etc. ||The hotel is a ten minute stroll from the main town square where the shops, bars and restaurants are. ||I won't be visiting Santa Cruz de la Sierra again if I can help it but if you have to go there this hotel is a good...

Stayed here for one night on a tour. Obviously built in the 1980's the lobby looks nice but once behind the scenes the rooms are a disgrace.||I doubt any maintainance has been done since it was built. The shower did not drain and flooded the bathroom, the room shows signs of water damage. Room was grubby looking and there were pen scribbles on wall.||Our group was told that the hotel would be expecting us... on arrival there was confusion and no rooms allocated reception scrambled to find the reservation and allocate rooms from the housekeeping sheet. Very unprofessional and staff disinterested.||Also a member of our party had a backpack stolen from reception as we were checking in....