The location of this hotel is good and the staff were very friendly but the breakfast was pretty rank (and to be fair I can eat almost anything) the rooms are carpeted which is VERY unpleasant for a city that's 35 degrees as standard. The carpets are OLD, and feel like they are unclean because of that. The swimming pool is nice in theory, but the loungers are broken (I got my bumcheek stuck in one of the broken slats!!) and there was old skanky bits of toilet roll floating in the water too - not just one day, three days in a row, even after the pool had been 'cleaned'!!!! I also had an electric shock from the shower (kind of standard in Bolivia) but I would not recommend this place - stay in Rio Magdalena if you want a place with a pool, theirs is useable and they have a much nicer breakfast.|||| I was faintly amused by this place but there is no way i would ever...
Read moreI stayed here for 2 nights, it was horrible!! Got there, the reception is nice, but the room I stayed was humid and smelly. I turned the a/c on and it was broken. After a couple of hours there the room was infested with ants!! I called to reception to asked to be moved to another room, I was told that they couldn't!! I was supposed to tell them before I was in the room!! REALLY!!! ||I made a big stink about it, and they finally changed my room. Had no luck with the new room either. I was bitten by Mosquitos!!||At check out I asked if there would be a discount for the inconvenience and they basically laughed in my face. ||If you are looking at this hotel, DO NOT!!! Stay here. This should be a one star hotel!!!...
Read moreI spent four nights at this Hotel in May of this year.I was not disappointed.This is a lovely place to stay.The location is perfect-a short walk to the main plaza Plaza 24 Septiembre and the Basilica....The room was adequate in size and was serviced daily...Thanks to Sonia for that....Breakfast was very good and for this I have to thank Elizabeth and Juana in the dining room....The staff at reception were most helpful-Augusto,Miguel,Jose Carlos and Carmen....This is a very welcoming place....English is spoken by several staff members and the guests are truly valued....This is a top class place to stay in Santa Cruz and is definitely worth a return...
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