Pousada Estrela do Mar Paraty — Hotel in Região Geográfica Imediata de Angra dos Reis

I will not speak about the property and the quality of my stay - it was fine for that matter- but about a very unpleasant situation I had while staying in this pousada.||Every morning I wash my braces and leave them next to the bathroom sink soaked in chemicals which keep them clean during the day. I leave the room and return later... to find that my braces are gone. I immediately contact the personnel, and what I get as an answer is quite literally: the maids thought it was GARBAGE (silicon braces I remind you) so they trashed it... and of course I said if the situation is as said the property should consider reimbursing me a certain value of my total stay since it was concluded it was a maid’s mistake... the person in charge of the property (owner) didn’t even want to speak about this with me (probably because she doesn’t speak English which is so common in Brazil since they think Portuguese is enough even if they are targeting foreigners for their guests so don’t be surprised if this happens wherever in Brazil) but she sent a message via the only English speaking person on the premises, Patrick, who said she simply doesn’t want to consider giving anything back because she simply doesn’t think she should.||I think this is a very poor display of hospitality and basic misunderstanding of what a good host should be - so have in mind - if you bump into a strange situation with this property you will be simply left without any help in solving this since management definitely thinks it’s just enough to have this guesthouse and that’s it - if the guests have problems with something that’s on their own to handle. Consider this if you...

Pousada Estrela do Mar is a familiar Inn. The host, Leônidas, is a nice guy that makes your stay even more confortable. We spent about 6 days in Paraty. We have chosen an apartment with air conditioning, which is really necessary in our summer time. Room was cosy and confortable. Bathroom was good. The installations of the inn are very beautiful, nature all around with well maintained gardens. Pool is a good place to spend your afternoon and evening. Breakfast is wonderful: sort of breads, tropical fruits, tropical juices, sort of cakes and more. The inn is located near Jabaquara beach, which is not the best of Paraty. For a perfect stay in Paraty it becomes necessary to have a car. Natural beaches are all around the city. The historical center is a perfect place to end your day. Very very very good restaurants, nice stores, nice views, good walkings. You can have sea tours by the wharf near historical center. The islands near around have a natural tropical vegetation, crystal clear water, perfect for snorkelling. Ask Leônidas all you need to know to have the best time in Paraty. He can help you with directions, distances, best tips and pictures to show you the natural attractions. Enjoy, Pousada Estrela do Mar is your home far from home. Leônidas and his family are perfect hosts to turn you stay even more enjoyable. Paraty is a hiddem gem in Rio de...

Ola, boa tarde. Tentei pedir o contato dos donos da pousada, mas foi negado. Sinto que ficou algumas questoes mal resolvidas e decepcionantes. A pousada é linda e bem arrumada, entretanto, apesar de eu ter informada por mais de uma vez que estava acompanhada de cachorro e crianca (bebe) parece que nao levam em conta o simples cuidado ao hospede. Chegamos e a recepcionista Sol, que parecia ser extremamente educada nao foi o que esperavamos. Primeiro que o quarto que nos colocaram era no andar superior, com beliche. Nao colocaram o berco da minha filha. Ela de fato ofereceu para que colocasse, mas depiis de 5 horas de viagem com uma crianca, so queriamos dar uma descansada. O quarto sem berco e com beliche dificultou bastante nossa estadia. Alem de terem nos colocado no andar superior, mesmo estando disposto a pagar a diferenca para ficarmos em baixo. Pois a escada é vazada e extremamente perigosa para uma crianca. Esses fatos poderiam ser ignorados, sem nao fossem os comentarios da atendente de que outra familias e criancas ja ficaram e nunca teve problema. (Com revirada de olhos quando disse que era perigoso). Apesar de termos contornado esses problemas. Achamos que poderiamos enfrentar uma semana de chuva intensa, pois a pousada poderia ser boa! Mas dai, vem o cafe da manha, onde, apesar de ter diversos cachorros soltos e pequenos pela pousada, a minha cachorro foi a unica que foi solicitado a ficar presa. E como vcs haviam dito que ela nao poderia latir de forma nenhuma (o que nao acontecia com os outros caes) fico dificil tomar cafe, pois apenas duas mesas sao fora do salao! A sorte foi hospedes bons que nos deram o lugar. E dai, vem a parte mais decepcionante. Tinha reservado diversas coisas na cidade, e pelo tempo (que sei que nao é culpa de voces) extremamente ruim, esta chovendo 100% do tempo. Todos os irens que fechamos foram solicitos em nos reagendar, fora de temporada sem custo ou gasto adicional. O que nao posso dizer o mesmo da pousada! Sei que reservamos e nao queriamos o dinheiro de volta. Porem pedi, uma noite de cortesia, ou um dia fora de temporada com desconto. E NADA foi disponibilizado. Infelizmente nao pretendemos voltar na pousada e nao pretendemos dar boas indicações. Pode parecer uma chatisse, ou uma reclamacao de hospede chato. Mas acho que deveriam rever o tratamento e a forma como lidam com o assunto. E pra completar, pousada pet friendly, é totalmente pet friendly, e nao pela metade. No mais, gostaria de agradecer a Angelica, que foi de fato, a unica pessoas que...