Pousada Estrela d'Agua — Hotel in Região Geográfica Imediata de Eunápolis - Porto Seguro

In fact this hotel deserves no stars, lousy! We came in 6 adults, 1 baby and 1 7 year old. My husband is British and his first time in Brazil. And guess what? Just horrible things to say. Unfortunately, I wanted an amazing trip for my family and my husband coming the first time to my country. First we bought to stay in the bungalow and we also wanted to buy to stay on the lounger Pay both !!!!! They did not accept And besides they didn't offer towels

The waiter named Whinderson said we would either stay in the bungalow or on the chairs (chairs !!!! Neither sunbed was) ashamed right? How will a person sunbathe in a chair? It is absolutely a shame

Then another waiter comes and says we could afford both

Then the manager comes and says no

And to improve the situation no one speaks English? There is no menu in English

I'm sorry to inform but the Brazilian mentality is years and years ago. That's why our wonderful country doesn't go forward.

A hint . If the customer can not do anything. The hotel is for guests only

Because that was better What to make others ashamed of

Besides everything was dirty No one cleaned the table.

Anyway! A shame .

Na verdade esse hotel não merece nenhuma estrela , péssimo ! Viemos em 6 adultos , 1 bebê e 1 criança de 7 anos . Meu marido é britânico e a primeira vez dele no Brasil . E adivinhem ? Somente coisas horríveis à dizer . Infelizmente , eu queria uma viajem incrível pra minha família e pro meu marido vindo a primeira vez pro meu país . Primeiramente compramos pra ficar no bangalô e também queríamos comprar para ficar na espreguiçadeira Pagar os dois !!!!! Eles não aceitaram E além disso não ofereciam toalhas

O garçom chamado Whinderson disse que ou ficaríamos no bangalô ou nas cadeiras ( cadeiras !!!! Nem espreguiçadeira era ) vergonha né ? Como uma pessoa vai tomar sol numa cadeira ? É absolutamente uma vergonha

Depois outro garçom vem e fala que poderíamos pagar os dois

Depois o gerente vem e fala que não

E pra melhorar a situação ninguém fala inglês ? Não tem cardápio em inglês

Sinto muito informar mas a mentalidade brasileira está anos e anos atrás . Por isso que nosso país que é maravilhoso não vai pra frente .

Uma dica . Se o cliente não pode fazer nada . Que o hotel seja somente para hóspedes

Porque era melhor isso Do que fazer os outros passarem vergonha

Além que tudo era sujo Ninguém limpava a mesa .

Enfim ! Uma...

An beach chic oasis with beautiful grounds, spacious pool area, perfect for unwinding. We were met with a warm reception, welcome drink and guided to our room (a solarium suite with a lovely garden with sun loungers). The room was simple yet in tone with the location. If I had to find fault (and digging deep here) perhaps the bathroom could be updated - but this is only a very small point to be honest and in a way the decoration added to the charm.||||The team here are fantastic - friendly, extremely helpful - basically going the extra mile to ensure you have a wonderful stay (thank you Fernando for organising a 'crazy flappy man' weathervane we spotted on the beach bar roof to be delivered to our next stop!) || Excellent maid service, fabulous breakfasts, some of the restaurant dishes were not to our taste but that's a very personal thing and on the whole we really enjoyed the food. Extremely attentive pool service...The Quadrado is a 5 minute taxi ride away so the location is great. A very well managed pousada that we will definitely visit again. So a big thank you to the Estrela D'Agua team for a...

An beach chic oasis with beautiful grounds, spacious pool area, perfect for unwinding. We were met with a warm reception, welcome drink and guided to our room (a solarium suite with a lovely garden with sun loungers). The room was simple yet in tone with the location. If I had to find fault (and digging deep here) perhaps the bathroom could be updated - but this is only a very small point to be honest and in a way the decoration added to the charm.||||The team here are fantastic - friendly, extremely helpful - basically going the extra mile to ensure you have a wonderful stay (thank you Fernando for organising a 'crazy flappy man' weathervane we spotted on the beach bar roof to be delivered to our next stop!) || Excellent maid service, fabulous breakfasts, some of the restaurant dishes were not to our taste but that's a very personal thing and on the whole we really enjoyed the food. Extremely attentive pool service...The Quadrado is a 5 minute taxi ride away so the location is great. A very well managed pousada that we will definitely visit again. So a big thank you to the Estrela D'Agua team for a...