Pousada Surucuá - Bonito MS — Hotel in Região Geográfica Imediata de Jardim

Edit/Response:

Thank you for the response.

Regarding the apartment size, it isn't the size that makes the room uncomfortable, it is that there are no chairs to sit in the room. So, if you want to relax, eat in, or play a game in your room, you can't do so comfortably. Using a bed for anything other than its purpose is simply annoying.

I understand your desire to save energy, it saves you money. However, it is money I spent to have a room at a comfortable temperature when I come and go. To me, advertising that you have air conditioning that I don't really control is a bit deceptive. Also, your air conditioners are undersized for the size room and geographical climate you are in. Given a 28 m2 room and your climate, that space requires 18.000 BTUs. There are very simple calculators online to determine required sizes if you don't have a background with air conditioning systems and requirements.

I disagree that your apartments have good air flow. Our windows were within a meter of the property wall that had large plants between the windows and wall. Even with the door open, air does not move freely through the room. Add to that an undersized air conditioning unit, and the room is rather uncomfortable for a long period of time. Not to mention that leaving the windows and doors open invites in a lot of mosquitoes, a big problem if you want a good nights sleep.

I understand that internet is difficult in Brazil. I live in São Paulo and I have the same problems with a reliable connection. I just wish you would add a repeater to get the signal to the rooms, being able to make audio calls over whatsapp from your room is a nice convenience.

For what it is worth, I referenced your ratings on those sites and it guided my decision to stay with you. However, this is my review of your facilities and the type of review I would have liked to see prior to booking. This review reflects the information that is important to me. I would have made a different decision had I seen this kind of information and your response to a customer providing feedback.

Cheers

Original Review:

Beautiful grounds and pool. Everything else is average. The rooms are small and uncomfortable to stay in if you aren’t sleeping. You cannot keep electric devices running or charging as your key is tied to the electric circuit of the room and you have to leave your key with reception when you leave. This means coming back to a hot and humid room after a day out wherein nothing will have dried while you were away. Additionally, the WiFi wouldn’t work in the room we were in and the only consistent service was in the lobby or breakfast area, an area where the ac only ran during the morning. Basically, don’t plan on being able to use the WiFi from the comfort of your room. The pousada won some TripAdvisor awards 5-6 years ago and it feels as if they aren’t doing anything to continue making a guests...

We stayed the night of 14 and 15 October 2016 as part of our Pantanal trip. Spacious room at the back of the property, with air conditioning, comfortable bed and good sized ensuite. Tranquil location about a 20 minute walk to the lively centre of Bonito. While we do not speak Portuguese, we did not have any major issues with Google translate providing the necessary phrases if we required something out of the ordinary.||Delicious range of food on offer for breakfast and the extended afternoon tea time, towels provided for our excursion or use at the pool, and a very warm greeting from the hostess "mi casa, Su casa". Could not have sought a better...

Am meisten hat uns bei der Pousada Suruçuá beeindruckt, wie gepflegt sie war. Ständig war jemand am Putzen und die Zimmerreinigung war sehr sorgfältig. ||Die Pousada liegt ca. 15 Gehminuten vom Stadtzentrum entfernt. Um einen Garten herum besteht sie aus drei Gebäudeteilen. Der hintere Gebäudeteil ist zweigeschossig. Hier sind die Zimmer im oberen Geschoss zu empfehlen, da diese heller sind als die anderen Zimmer der Pousada. Die Terrasse vor den Zimmern dient als Laubengangerschließung. Privatsphäre gibt es hier also nicht. ||Der Innenhof besteht aus deinen hübschen Garten, voller tropischer Pflanzen und einem Pool. Es gibt Liegestühle und Hängematten. ||Wie die gesamte Anlage sind die Zimmer der Pousada sauber und gepflegt. Die Zimmer sind modern und geschmackvoll eingerichtet und großzügig – mit viel Platz im Schrank. ||Das Frühstück war toll, große Auswahl und es wurde immer nachgelegt, obwohl nur wenige Gäste da waren. Nachmittags stand Kaffee und Gebäck bereit. ||Nicht ganz toll fanden wir die Wifi-Qualität. Im Zimmer war fast gar kein Empfang. Im vorderen Gebäude (Frühstücksbereich, Pool) ging es einigermaßen. Einen Tag lang gab es gar kein Wifi, wohl aus technischen Gründen. Da wir es an diesem Tag auch nicht brauchten, war das sogar ganz angenehm. ||Das Personal war absolut herzlich und hilfsbereit (sprach allerdings nur Portugiesisch). Wir hatte im Voraus auch Touren über die Pousada gebucht, was sehr gut funktionierte. Eine Tour wurde witterungsbedingt kurzfristig abgesagt (als wir dort waren, hat es zum Teil sehr stark geregnet), diese mussten wir dann nicht bezahlen. ||Wir waren 5 Tage dort und haben uns sehr wohl gefühlt. Wenn wir mal wieder nach Bonito kommen, würden wir wieder in der Pousada Pousada Suruçuá...