Belvedere Holiday Club — Hotel in Bansko

First and foremost, I have never left a review on any hotel before as I'm aware that people's views and comment can vary so much but I just feel if this review helps one person to make the right choose and book else where, then this write up is worth while.||After alot of planning and saving for this ski holiday and the excitement of the kids arriving to the accomdation.....for this excitement to be wiped out within a half an hour of arrival is totally unacceptable and shameful.||The apartment was unsafe with 3 sockets hanging of the walls(surely health and safety issue 🤔) a hole in the door , paint peeling of the windowsills, TV in twin bedroom broke ,kettle broke, pull out bed broke, the wall heater in the bathroom falling of the wall, the shower hose holder broken ........see pictures below .||A far cry from a 4 star rating ||The food was indescribable, we couldn't distinguished between the chicken and beef , it was that cold the waitress took a microwave out of the kitchen for you to heat the food yourself 🤷‍♀️ as a result we had to eat out every evening which cost €1000 for the 5 nights for 5 people .||Our Rep (balkan holidays) and management where informed of the issues, while the balkan rep did try to solve the issues, the hotel management was nothing short of a disgrace , rude and unprofessional .||Please reconsider if you are thinking of booking belevdere holiday club and do yourself a huge favour and look elsewhere , there are so many more nicer accomdation available in bankso of similar prices which offer much better services, accomdation and...

First and foremost, I have never left a review on any hotel before as I'm aware that people's views and comment can vary so much but I just feel if this review helps one person to make the right choose and book else where, then this write up is worth while.||After alot of planning and saving for this ski holiday and the excitement of the kids arriving to the accomdation.....for this excitement to be wiped out within a half an hour of arrival is totally unacceptable and shameful.||The apartment was unsafe with 3 sockets hanging of the walls(surely health and safety issue 🤔) a hole in the door , paint peeling of the windowsills, TV in twin bedroom broke ,kettle broke, pull out bed broke, the wall heater in the bathroom falling of the wall, the shower hose holder broken ........see pictures below .||A far cry from a 4 star rating ||The food was indescribable, we couldn't distinguished between the chicken and beef , it was that cold the waitress took a microwave out of the kitchen for you to heat the food yourself 🤷‍♀️ as a result we had to eat out every evening which cost €1000 for the 5 nights for 5 people .||Our Rep (balkan holidays) and management where informed of the issues, while the balkan rep did try to solve the issues, the hotel management was nothing short of a disgrace , rude and unprofessional .||Please reconsider if you are thinking of booking belevdere holiday club and do yourself a huge favour and look elsewhere , there are so many more nicer accomdation available in bankso of similar prices which offer much better services, accomdation and...

I stayed here for a total of 9 nights and have barely anything to fault. You get what you pay for and for the standard in the country I would still agree it is a 4 star hotel. ||||Hotel was warm, breakfast was good with a large selection, room was offered to be cleaned every day (we even asked them not to clean some days when we were still getting ready). Bathroom was adequate, shower was powerful and always had hot water. Rooms included an oven, microwave, hob, fridge and freezer which is above what we were expecting. Two large tv’s one in the bedroom and the other in the lounge area. Mattresses were slightly on the harder side but the large comfy pillows made up for that. ||||The only two very very minor points I could pick up on is the staff don’t speak very good English, but you shouldn’t go abroad and expect everyone to understand you if you don’t speak their language either. The hallways smelt slightly like cigarette smoke but that’s hardly an issue when it didn’t affect the rooms. ||||We didn’t use the spa but peeking through it looked nice. They have a good size store room for ski’s, our balcony had a lovely view and was only a 10 minute walk to the gondola (make sure to use the shortcut through the other hotels)||||Interior was nice and modern and we enjoyed our stay here overall! DEFINITELY take these bad reviews with a...