Perelik Hotel — Hotel in Chepelare

The Perelik is dated and toobig for the amount of guests (so there are areas that are unused) it is basic but this is a very cheap holiday so all in its fine.||Rooms - we asked to move as the first room had beds on opposite sides of the room and were screwed to the walls - the second room had twin beds pushed together, lots more space and a balcony with great views - so all good. Lovely and warm, powerful showers and space to keep your equipment.||Food - warm at best and very samey, - able to eat each night but nothing to write home about. I didnt even mind the chilled red wine!!||Bar - The lobby bar has some nivee seats to relax on, the staff are friendly (like someone else said - talk to them like human beings and they're lovely.) Measures are huge, as a beer glasses - all good.||Buses to the slopes (you want ski centre 2 by the way) run on time and there always seemed to be one waiting. Takes about 10minutes to get to the slopes.||The town - nothing in it - couple of restaurants and a souvenier shop.||The slopes - limited and not overly challenging but well maintained. Stop for drinks away from the "centre" and they cost half the price. Also the 1 man lift is a novelty!||||My complaints all lie with Crystal and their reps. The transfer is LONG at 4.5 hours and our coach was blessed with a large group of 20-30 year old Irish guests that spent that time drinking heavily, swearing loudly and constantly, needing to stop for multiple loo stops and afterall the singing and swearing they then started smoking. The rep did NOTHING.||||We booked a skidoo session (which is good fun) with our rep who charged more than the going rate - book at the neighbouring hotel and save some money - there are posters up with the cheaper price on and its the same tour.||||My final issue with Crystal was that when we booked the drinks package was more extensive and a day or two before we left Crystal wrote to us to tell us this but offerd nothing by way of a gesture nor even offer an apology. I work for a well know forest holiday village and know that things change from time to time but we will always make a gesture and certainly ensure we apologise so I wrote to them to complain. Below is their corporate response. I didnt ask for compensation in my complaint but did demand an aplogy...and thats all I got!||||"Thank you for your email regarding your booking with us to Hotel Perelik in the resort of Pamporovo.||||Naturally I was sorry to learn of your disappointment following the recent notification advising you of the changes to available times for the free drinks service which is available at this property and for any inconvenience felt in this respect.|||| As mentioned in our initial notification, no free drinks will be served between 16.00 - 18.30hrs. Complimentary Bulgarian beer and wine will be available between 12.00-14.00 with lunch and later between the hours of 18.30-22.00.|||| As detailed in our information for this hotel we advise that the initially detailed times are subject to change. The changes to these initially proposed times are a result of a decision taken by the hotel who have amended the times that drinks will be offered. Once we were made aware of this we wrote to advise you and the personal disappointment this may cause for you is of course regretted.|||| Your request for recompense for the above mentioned change has been noted, however as detailed in the information we provide the stated times are subject to change. We would unfortunately be unable to offer any form of recompense for you for a change of this nature as outlined in our booking terms.|||| Please accept my sincerest apologies for any disappointment felt regarding the above mentioned aspects of your booking. We full appreciate the impact of changes to services offered by the hotels we feature, and you may rest assured that every effort is made to ensure situations of this nature are kept to an absolute minimum.|||| Yours sincerely"||||So be wary of Crystal and dont bother complaining as you'll get nothing.||||As far as the Perelik is concerned - expect basic, but you'll have...

The Perelik is dated and toobig for the amount of guests (so there are areas that are unused) it is basic but this is a very cheap holiday so all in its fine.||Rooms - we asked to move as the first room had beds on opposite sides of the room and were screwed to the walls - the second room had twin beds pushed together, lots more space and a balcony with great views - so all good. Lovely and warm, powerful showers and space to keep your equipment.||Food - warm at best and very samey, - able to eat each night but nothing to write home about. I didnt even mind the chilled red wine!!||Bar - The lobby bar has some nivee seats to relax on, the staff are friendly (like someone else said - talk to them like human beings and they're lovely.) Measures are huge, as a beer glasses - all good.||Buses to the slopes (you want ski centre 2 by the way) run on time and there always seemed to be one waiting. Takes about 10minutes to get to the slopes.||The town - nothing in it - couple of restaurants and a souvenier shop.||The slopes - limited and not overly challenging but well maintained. Stop for drinks away from the "centre" and they cost half the price. Also the 1 man lift is a novelty!||||My complaints all lie with Crystal and their reps. The transfer is LONG at 4.5 hours and our coach was blessed with a large group of 20-30 year old Irish guests that spent that time drinking heavily, swearing loudly and constantly, needing to stop for multiple loo stops and afterall the singing and swearing they then started smoking. The rep did NOTHING.||||We booked a skidoo session (which is good fun) with our rep who charged more than the going rate - book at the neighbouring hotel and save some money - there are posters up with the cheaper price on and its the same tour.||||My final issue with Crystal was that when we booked the drinks package was more extensive and a day or two before we left Crystal wrote to us to tell us this but offerd nothing by way of a gesture nor even offer an apology. I work for a well know forest holiday village and know that things change from time to time but we will always make a gesture and certainly ensure we apologise so I wrote to them to complain. Below is their corporate response. I didnt ask for compensation in my complaint but did demand an aplogy...and thats all I got!||||"Thank you for your email regarding your booking with us to Hotel Perelik in the resort of Pamporovo.||||Naturally I was sorry to learn of your disappointment following the recent notification advising you of the changes to available times for the free drinks service which is available at this property and for any inconvenience felt in this respect.|||| As mentioned in our initial notification, no free drinks will be served between 16.00 - 18.30hrs. Complimentary Bulgarian beer and wine will be available between 12.00-14.00 with lunch and later between the hours of 18.30-22.00.|||| As detailed in our information for this hotel we advise that the initially detailed times are subject to change. The changes to these initially proposed times are a result of a decision taken by the hotel who have amended the times that drinks will be offered. Once we were made aware of this we wrote to advise you and the personal disappointment this may cause for you is of course regretted.|||| Your request for recompense for the above mentioned change has been noted, however as detailed in the information we provide the stated times are subject to change. We would unfortunately be unable to offer any form of recompense for you for a change of this nature as outlined in our booking terms.|||| Please accept my sincerest apologies for any disappointment felt regarding the above mentioned aspects of your booking. We full appreciate the impact of changes to services offered by the hotels we feature, and you may rest assured that every effort is made to ensure situations of this nature are kept to an absolute minimum.|||| Yours sincerely"||||So be wary of Crystal and dont bother complaining as you'll get nothing.||||As far as the Perelik is concerned - expect basic, but you'll have...

Not the worst hotel but for sure worst 5 star hotel!||||Limited food options both for breakfast and dinner.||||Most of the staff are very rude! Throwing plates to your table and they simple don't offer any solution to your requests. They are also very very slow.||||There is a kids club but no one to attend your child unless you pay some extra for a stone coloring activity. Children of all ages go into a room without any single adults to look after them. I saw a couple of bullies (probably 8-9 yo) who were bullying my daughter (5yo) and never sent my daughter to the club again. And that place is not clean either.||||There is no room service at all! You have a menu in your room with a wide room service options. But when I call room service, someone answered the phone who was apparently surprised when I wanted to order food. Asked me to wait and that they will call me back. 5 minutes later they called and took orders. 5 more mintues later they called again and said right now they are busy and can't offer room service. 1 hour later I called again, it was approx. 9pm and somebody answered who don't know english and said something like "coccina finish" and hang up the phone without letting me say a word. I went to reception to complain about this behaviour, they told me they don't know why room service not doing their work but offered no solution. They said they took notes to tell the manager in the morning. My daughter had fever and puking from all foods in restaurant. I just asked for yoghurt and plain pasta. They didn't help at all.||||Beds are not comfortable at all and curved down in the middle.||||A/C is either working too much or is not working at all. You can't set a temperature at room. It is eith 30 degree or 20 degree in the room.||||The shuttle only takes yout to the very bottom (malina) of the slopes. If you want to go the biggest center (studenets) of slopes you need a taxi for 10 euros.||||There is an exchange office on lobby floor but it's hard to find it working. I tried different working days, different working hours and 5 of my 7 tries it was either closed or the person inside was counting money and writing something and told me "come later" (she will keep doing that for 15-30 minutes)||||Spa facilities was ok.||||The main problem was the "NO ONE CARES ABOUT YOUR PROBLEMS OR HAPPINESS" attitude. They literally offer no solution to any of the issues.||||Probably some of the 3* and cheaper hotels are way...