Courtyard by Marriott Toronto Northeast/Markham — Hotel in Markham

Please note that this review reflects the final two days of my stay.||||I checked into the hotel on Sunday, August 10th. For the most part, everything was satisfactory until the evening before our scheduled checkout on Wednesday, August 13th.||||Upon returning from a day of sightseeing on Tuesday, August 12th, we discovered that neither of the two rooms we had booked had received any housekeeping service. We had to call and request replacement amenities for both rooms. While this alone wouldn’t normally justify a one-star review, what occurred next left a lasting impression—and not a good one.||||On the morning of our departure, as my family and I prepared to check out around 9:30 AM, we discovered that our vehicle had been the target of an attempted robbery. When I arrived at the parking garage to retrieve our car, I found the rear passenger window smashed. Broken glass was scattered across the back seats, and there were deep scratches and indentations on the car seat and frame. The glove compartment had been forcibly torn open, its contents strewn throughout the vehicle. It was clear someone had attempted to steal the car but, for reasons unknown, had failed. Thankfully, despite having valuables in the car, nothing appeared to be stolen.||||We immediately filed a police report. When I asked the floor manager for security footage, he informed me that he could not provide it, but assured me that our vehicle had been parked in full view of the security cameras on the second floor.||||Upon returning home, I began researching and discovered that similar incidents have occurred at this property on multiple occasions. This was not an isolated event—the hotel has a history of vehicle break-ins and, despite being aware of the issue, has failed to implement adequate security measures. Worse still, they continue to charge guests for parking in a facility that is clearly unsafe.||||When my case was eventually assigned to a police officer, I was informed that although the vehicle was technically within the camera’s view, the footage failed to capture the suspect because the point of entry was in the camera's blind spot. What’s more concerning is that the only access to that level of the garage is via the stairwell and elevator connected directly to the hotel lobby or the ramps from the ground level—yet no additional footage from those areas was provided. This strongly suggests either negligence or deliberate withholding of evidence, and it underscores the hotel’s lack of concern for guest safety.||||I have stayed at this Courtyard Marriott twice in the past year and had previously considered it a reliable and comfortable option. Unfortunately, this most recent experience has completely changed my perspective. I would strongly advise anyone traveling with a vehicle to avoid this location entirely.||||As for me, I will never return—not only because of the lack of cleanliness and security, but because of the hotel’s unwillingness to take responsibility and their blatant disregard for their...

Please note that this review reflects the final two days of my stay.

I checked into the hotel on Sunday, August 10th. For the most part, everything was satisfactory until the evening before our scheduled checkout on Wednesday, August 13th.

Upon returning from a day of sightseeing on Tuesday, August 12th, we discovered that neither of the two rooms we had booked had received any housekeeping service. We had to call and request replacement amenities for both rooms. While this alone wouldn’t normally justify a one-star review, what occurred next left a lasting impression—and not a good one.

On the morning of our departure, as my family and I prepared to check out around 9:30 AM, we discovered that our vehicle had been the target of an attempted robbery. When I arrived at the parking garage to retrieve our car, I found the rear passenger window smashed. Broken glass was scattered across the back seats, and there were deep scratches and indentations on the car seat and frame. The glove compartment had been forcibly torn open, its contents strewn throughout the vehicle. It was clear someone had attempted to steal the car but, for reasons unknown, had failed. Thankfully, despite having valuables in the car, nothing appeared to be stolen.

We immediately filed a police report. When I asked the floor manager for security footage, he informed me that he could not provide it, but assured me that our vehicle had been parked in full view of the security cameras on the second floor.

Upon returning home, I began researching and discovered that similar incidents have occurred at this property on multiple occasions. This was not an isolated event—the hotel has a history of vehicle break-ins and, despite being aware of the issue, has failed to implement adequate security measures. Worse still, they continue to charge guests for parking in a facility that is clearly unsafe.

When my case was eventually assigned to a police officer, I was informed that although the vehicle was technically within the camera’s view, the footage failed to capture the suspect because the point of entry was in the camera's blind spot. What’s more concerning is that the only access to that level of the garage is via the stairwell and elevator connected directly to the hotel lobby or the ramps from the ground level—yet no additional footage from those areas was provided. This strongly suggests either negligence or deliberate withholding of evidence, and it underscores the hotel’s lack of concern for guest safety.

I have stayed at this Courtyard Marriott twice in the past year and had previously considered it a reliable and comfortable option. Unfortunately, this most recent experience has completely changed my perspective. I would strongly advise anyone traveling with a vehicle to avoid this location entirely.

As for me, I will never return—not only because of the lack of cleanliness and security, but because of the hotel’s unwillingness to take responsibility and their blatant disregard for their...

I recently stayed at the Courtyard by Marriott Toronto Northeast/Markham for a short business trip. While the hotel provided a satisfactory experience in terms of location and cleanliness, there were some areas that left room for improvement, particularly in terms of customer service and amenities.

Location: The Courtyard by Marriott Toronto Northeast/Markham is conveniently located near Highway 7 and the 404, making it easily accessible for those traveling by car. It is also situated near several restaurants, shopping centers, and business parks, which can be an advantage for both leisure and business travelers. However, the hotel's location might not be ideal for those relying on public transportation, as it is a bit far from major transit hubs.

Rooms: The rooms at this hotel were clean and fairly spacious, featuring a comfortable bed, a work desk, and a flat-screen TV. The in-room Wi-Fi was reliable, which was a plus for staying connected during my trip. However, I noticed that the walls seemed a bit thin, as I could occasionally hear noise from neighboring rooms and the hallway. This wasn't a major issue during my stay, but it could be a concern for light sleepers.

Amenities: The hotel offers a modest range of amenities, including a fitness center, an indoor pool, and an on-site restaurant. While these facilities were adequate, they didn't particularly stand out compared to other hotels in the same category. The fitness center was quite small and could use an upgrade in terms of equipment, and the indoor pool area felt a bit cramped.

Service: The service at the Courtyard by Marriott Toronto Northeast/Markham was a mixed bag. Some staff members were friendly and helpful, while others seemed disinterested or even dismissive when approached with questions or requests. This inconsistency in service level was disappointing, as it detracted from the overall experience.

Value: Given its convenient location and the clean, comfortable rooms, the hotel offers reasonable value for its price. However, the underwhelming service and limited amenities may deter some travelers from choosing this hotel over other options in the area.

Final Thoughts: The Courtyard by Marriott Toronto Northeast/Markham provides a satisfactory, albeit unremarkable, stay for travelers seeking a clean and convenient hotel in the Markham area. If you're looking for a basic hotel with easy access to local attractions and businesses, this could be a suitable option. However, if exceptional service and a wide range of amenities are important to you, you may want to explore other hotels...